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Telecom Engineering Senior Specialist (73 views)

Washington, DC (Onsite)
September 14, 2022

*****Direct Client Requirement*****

Title                                    : Telecom Engineering Senior Specialist

Location                             : Washington, DC (Onsite)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 2 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 3+ Years

Job Description               :

Summary of Telecom Software Engineer duties:

  • Role supports a highly available always on 24×7 Healthcare systems services model and will participate in the on-call rotation as assigned.
  • Perform telephony hardware, software, PBX, VOIP, and infrastructure support tasks to include install/maintain system operability and performance.
  • Valid driver’s license required as some regional travel may be required; position requires engineer to have reliable transportation and ability to travel to remote sites supported by the Provider.
  • Key contributor in daily Incidents, Service Request, and Projects support.
  • Maintain and stabilize telephony platform across 10 hospitals and 250 ambulatory sites.
  • Will work closely with other technology teams troubleshooting customer issues.
  • Will be responsible for supporting all voice networking assets in a Healthcare system to meet aggressive Business SLAs.
  • Job Responsibilities of Telecom Software Engineer:
  • Provide end user support 24x7x365 and On-Call rotation for after hour support as assigned.
  • Provide Tier-1 and Tier-2 support of customer Service Requests and Incident troubleshooting and resolution.
  • Responsible to meet and maintain required SLA’s.
  • Client OpenScape Voice : configure, install, and modify user profiles. Troubleshoot call scenarios such as dropped calls, one-way audio, call tracing. Client call routing.
  • Client Openscape Contact Center: build or modify call Routing Strategies, Queue Processing Workflows and Voice Recordings.
  • Client OpenScape Personal Edition (remote client application): ability to understand the SIP Connections, UDP vs TCP protocols, troubleshoot connectivity problems.
  • Responsible for service testing to include identifying, correcting, or escalating problems.
  • Document network by correct labeling of routing equipment and cables, and documenting configuration diagrams and specifications.
  • Resolve Incident and Service Request tickets and proactively follow-up with other technical service towers and 3rd party vendor teams for speed to resolution.
  • Manage Service Request and Incident tickets in ServiceNow (SOM), including regular updates to tickets per NTT DATA Change and Problem management processes.
  • Responsible for customer satisfaction scores – provides positive customer experience with each customer interaction.

Basic Qualifications for Telecom Engineer role:

  • 3+ years of experience with Client Unify Certified Implementation & Support (Service)
  • 3+ years of experience Client Unify OpenScape 4000
  • 3+ years Client Unify OpenScape Contact Center
  • 3+ years supporting telecom systems and protocols – including VoIP, ISDN technologies, routing and switching, SIP trunks, RTP, SRTP, PSTN cloud integration, Clients, and call center technologies.
  • Experience troubleshooting carrier and network connectivity issues – both VoIP and TDM.
  • Bachelor’s degree in Computer Engineering, Engineering, Computer Science, Information Technology, OR related field of study plus 5+ years of experience in the job offered.
  • Familiar with the following would also be helpful:
  • Xpressions Application Builder – build phone tree workflows, time of day routing, voice recordings.
  • Interallia XMU – build phone tree workflows, time of day routing, voice recordings.
  • HiPath 4000 (aka 4K system)
  • HiCom 9006 (hospital pbxs)
  • Strong understanding of VPN and VMware is desired.
  • Proficient with MS Outlook, Word, Excel, PowerPoint, and Visio desired.
  • Telecommunication certification is desired, such as BICSI, iNARTE, or SCTE Internet Protocol Engineering Professional (IPEP) certification.
  • Self-starter, results-oriented, and demonstrates ‘can-do’ traits.
  • Strong verbal and written communications.

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks 

Ryan/Sam 

Ryan@sohanit.com/Sam@sohanit.com 

PH: 470-410-5281 EX 109/470-410-3404 EX 106 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: PBX, VoIP, UDP, ServiceNow, RTP, VMWare, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Visio, Internet Protocol, SRTP

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 2 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-4724

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