Telecom Engineer (150 views)

***** Direct Client Requirement*****

Title                                    : Telecom Engineer

Location                             : Hartford, CT (Hybrid, Locals Only)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 6 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 9 Years

Job Description               :

Responsibilities Include:

The responsibilities of the Telecom Engineer include, but are not limited to:

• Supporting the day-to-day performance, maintenance, and monitoring of the Department’s Avaya Call Management System (CMS).
• Providing weekly and monthly reporting analysis outlining call center performance, operation issue, and quality assurance.
• Recommending process changes to improve service quality and improve staff productivity through the utilization of reports, call monitoring, and other tools.
• Developing and designing CMS standardized reports, custom/ad-hoc reports, and dashboards.
• Developing and updating custom documentation detailing existing CMS reports, CMS database structure, and custom/ad-hoc report development.
• Contributing to the report development lifecycle, including understanding of business requirements, report design, and development.
• Creating ad-hoc reports and queries to provide data as-required by stakeholders.

Skills/Experience required:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
• 3+ years developing reports and dashboards with CMS’s.
• Experience supporting and monitoring large-scale call centers.
• Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports.
• Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations.
• Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
• Strong oral and written communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with ticketing system for tracking/receiving report requests (JIRA).
• Familiarity with MS office suite.

Qualification

• Ability to work in a fast-paced environment.
• Call Centers – Experience supporting and monitoring large-scale
• call centers
• CMS – Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports
• CMS’s – developing reports and dashboards with CMS’s
• JIRA – Familiarity with ticketing system for tracking/receiving report requests (JIRA)
• Reporting – Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
• Reports Wizard – Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations
• Bachelor’s degree – Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
• Communication skills both verbal and written
• Microsoft Office Professional

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Scott/Siva

Scott@sohanit.com/Siva@sohanit.com

PH: 470-410-5283 EX 110/470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

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