Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Telecom Engineer (150 views)

CT (Hybrid, Locals Only)
April 27, 2022

***** Direct Client Requirement*****

Title                                    : Telecom Engineer

Location                             : Hartford, CT (Hybrid, Locals Only)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 6 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 9 Years

Job Description               :

Responsibilities Include:

The responsibilities of the Telecom Engineer include, but are not limited to:

  • Supporting the day-to-day performance, maintenance, and monitoring of the Department’s Avaya Call Management System (CMS).
  • Providing weekly and monthly reporting analysis outlining call center performance, operation issue, and quality assurance.
  • Recommending process changes to improve service quality and improve staff productivity through the utilization of reports, call monitoring, and other tools.
  • Developing and designing CMS standardized reports, custom/ad-hoc reports, and dashboards.
  • Developing and updating custom documentation detailing existing CMS reports, CMS database structure, and custom/ad-hoc report development.
  • Contributing to the report development lifecycle, including understanding of business requirements, report design, and development.
  • Creating ad-hoc reports and queries to provide data as-required by stakeholders.

Skills/Experience required:

  • Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
  • 3+ years developing reports and dashboards with CMS’s.
  • Experience supporting and monitoring large-scale call centers.
  • Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports.
  • Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations.
  • Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
  • Strong oral and written communication skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with ticketing system for tracking/receiving report requests (JIRA).
  • Familiarity with MS office suite.

Qualification

  • Ability to work in a fast-paced environment.
  • Call Centers – Experience supporting and monitoring large-scale
  • call centers
  • CMS – Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports
  • CMS’s – developing reports and dashboards with CMS’s
  • JIRA – Familiarity with ticketing system for tracking/receiving report requests (JIRA)
  • Reporting – Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
  • Reports Wizard – Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations
  • Bachelor’s degree – Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
  • Communication skills both verbal and written
  • Microsoft Office Professional

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Scott/Siva

Scott@sohanit.com/Siva@sohanit.com

PH: 470-410-5283 EX 110/470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: JIRA,MS Office,Custom Report Designer

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 4584

Don't have time now?
Get a reminder in your inbox