***** Direct Client Requirement*****
Title : Telecom Engineer
Location : Hartford, CT (Hybrid, Locals Only)
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 6 Months
Interview Type : Skype or Phone
Job Type : C2C,C2H,W2
Experience : 9 Years
Job Description :
Responsibilities Include:
The responsibilities of the Telecom Engineer include, but are not limited to:
- Supporting the day-to-day performance, maintenance, and monitoring of the Department’s Avaya Call Management System (CMS).
- Providing weekly and monthly reporting analysis outlining call center performance, operation issue, and quality assurance.
- Recommending process changes to improve service quality and improve staff productivity through the utilization of reports, call monitoring, and other tools.
- Developing and designing CMS standardized reports, custom/ad-hoc reports, and dashboards.
- Developing and updating custom documentation detailing existing CMS reports, CMS database structure, and custom/ad-hoc report development.
- Contributing to the report development lifecycle, including understanding of business requirements, report design, and development.
- Creating ad-hoc reports and queries to provide data as-required by stakeholders.
Skills/Experience required:
- Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
- 3+ years developing reports and dashboards with CMS’s.
- Experience supporting and monitoring large-scale call centers.
- Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports.
- Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations.
- Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
- Strong oral and written communication skills.
- Ability to work in a fast-paced environment.
- Familiarity with ticketing system for tracking/receiving report requests (JIRA).
- Familiarity with MS office suite.
Qualification
- Ability to work in a fast-paced environment.
- Call Centers – Experience supporting and monitoring large-scale
- call centers
- CMS – Advanced knowledge of Avaya’s CMS, including CMS Supervisor and it’s Real Time, Historical, and Integrated reports
- CMS’s – developing reports and dashboards with CMS’s
- JIRA – Familiarity with ticketing system for tracking/receiving report requests (JIRA)
- Reporting – Ability to understand business reporting requirements, and translate requirements into fully developed reports and dashboards.
- Reports Wizard – Advanced knowledge of Avaya’s CMS Supervisor Reports Wizard, Custom Report Designer, and scripting CMS operations
- Bachelor’s degree – Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
- Communication skills both verbal and written
- Microsoft Office Professional
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
Thanks
Scott/Siva
Scott@sohanit.com/Siva@sohanit.com
PH: 470-410-5283 EX 110/470-480-2412 EX 103
Apply here or please send to resumes@sohanit.com
Follow us on LinkedIn and Twitter for daily active requirements
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: JIRA,MS Office,Custom Report Designer
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 6 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 4584