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Telecom Engineer (60 views)

Hartford, CT (Hybrid, Locals)
September 19, 2022

*****Direct Client Requirement*****

Title                                    : Telecom Engineer

Location                             : Hartford, CT (Hybrid, Locals)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 12 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 8 Years

Job Description               :

SCOPE OF WORK

The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems.  The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks.  Some support for cellular communication systems and personal computer systems will also be involved.

Position Role and Deliverables:

  • We currently need a Telecommunications System Engineer to provide centralized and on-site services to DCF staff in various locations around the state. The incumbent works under the supervision and direction of the Telecommunications Manager at the Department of Administrative Services/Bureau of Information Technology Solutions (DAS – BITS or BITS) but work is performed in service of the Department of Children and Families (DCF) The home location will be the DCF Central Office in Hartford with remote offices supported around Connecticut.  Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements.
  • The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. The consultant will work with vendors to provide support services as repairs as required.  Basic computer skills are needed to place orders, track issues and generate usage reports.  Some mobile communications support and level 1 Help Desk services may be required from time to time.
  • Maintaining good customer relations while triaging and resolving issues is key.

Required Skills and Experience:

In addition, the agency requires:

An experience professional demonstrating the following knowledge and skills:

  • Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
  • Responsible for daily moves, adds, changes, and repairs as needed
  • Proactively monitors systems responsiveness, communicated, and report issues
  • Support contact center platform services and all project related and ongoing operation for voice communication services
  • Working with vendor and telco for wiring and CO/PRI circuits
  • Monitoring call accounting system and produce call detail reports as needed
  • Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
  • Installation and support of communications hardware and software
  • Analysis, design and development of communications systems
  • Network hardware and software installation and support
  • End user support – face to face and via telephone
  • Familiarity with cellular communications and mobile devices
  • Excellent customer service skills
  • PC Hardware and software use

Additional Preferred Qualifications:

  • Expertise implementing and supporting Avaya and/or NEC systems
  • Expertise with video conferencing systems
  • Experience with Five9 contact center
  • Experience with SIP trunking

Qualification

  • Analysis and Design – Analysis, design and development of communications systems
  • Call Monitoring – Monitoring call accounting system and produce call detail reports as needed
  • PBX and Avaya/NEC – Technical Expertise with PBX and voice-mail (Avaya and NEC) systems

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks 

Ryan/Sam 

Ryan@sohanit.com/Sam@sohanit.com 

PH: 470-410-5281 EX 109/470-410-3404 EX 106 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: PBX, Avaya, SIP, Contact Center, SIP Trunking, T1

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-4757

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