***** Direct Client Requirement*****
Title : Technical Support Analyst
Location : Salt Lake City, UT (Local, Onsite)
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 9 Months
Interview Type : Skype or Phone
Job Type : W2, C2C
Experience : 5 Years
Job Description:
Job Level Specific Duties:
- Analyze and resolve application issues
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis
- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
- Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
- Actively participate in Change management process with view to manage risk in production environment
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
- Develop reports that provide trending statistics to track and manage application health and support service performance
- Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
Basic Qualifications:
- 3+ years of application support experience (Production / User)
- 2+ years of development experience with Java.
- 2+ years of developoment experience with Databases
- 2+ years of experience with UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.
Minimum Education and Certifications
- Bachelor’s degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
Thanks
Sarah
Sarah@sohanit.com
PH: 470-480-2418 EX 105
Apply here or please send to resumes@sohanit.com
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LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: Java, Unix, Linux, Log Analysis, Machine Learning, Symbolic Links
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 9 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 4428