Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Technical Support Analyst (240 views)

UT (Local, Onsite)
April 6, 2022

***** Direct Client Requirement*****

Title                                     : Technical Support Analyst

Location                             : Salt Lake City, UT (Local, Onsite)

Rate                                  : DOE /If your experience and skills match call us immediately for submission  

Duration                             : 9 Months

Interview Type                   : Skype or Phone

Job Type                            : W2, C2C

Experience                        : 5  Years

Job Description:

Job Level Specific Duties:

  • Analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

Basic Qualifications:

  • 3+ years of application support experience (Production / User)
  • 2+ years of development experience with Java.
  • 2+ years of developoment experience with Databases
  • 2+ years of experience with UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.

Minimum Education and Certifications

  • Bachelor’s degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks 

Sarah 

Sarah@sohanit.com 

PH: 470-480-2418 EX 105 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: Java, Unix, Linux, Log Analysis, Machine Learning, Symbolic Links

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 9 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 4428

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