Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Senior Salesforce Administrator (256 views)

Hartford, CT
December 7, 2021

***** Direct Client Requirement*****

Title                                    :  Senior Salesforce Administrator

Location                             : Hartford, CT

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 12 Months

Interview Type                 : Web Cam or Phone

Job Type                            : C2C,C2H,W2

Experience                        : 8 Years

Job Description:

About the Role

As a Senior-level Salesforce Administrator, you’ll play a vital role at the State of Connecticut.

We are looking for an experienced and proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for proven track record in establishing multiple Salesforce orgs on different clouds (Service Cloud/Experience Cloud) for medium to large size companies, who can understand both our current setup and our business objectives to align with an Enterprise vision to provide unparalleled services to our citizens. The Sr. Salesforce Administrator should be self-motivated with exceptional technical and project management skills. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to State’s businesses and private citizens.

Experiences Required for This Role

  • Establishing and supporting multiple orgs
  • Salesforce security – Salesforce Shield, Data encryption, Event monitoring, Antivirus solutions, Backup and Disaster Recovery
  • Designing storage architecture – data and file storage, data modeling
  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules with a strong emphasis on security
  • Understanding of basic triggers/Apex code knowledge
  • Sandbox environment management
  • DevOps/release management experience
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Own the communication of any platform changes to end users and stakeholders
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Handle escalated user support tickets, monitor, and improve user adoption with ongoing user training and maintain technical documentation
  • Working with integrated applications including MuleSoft, IBM FileNet, Document Generation and Management (Box, Nintex, S-Docs), Payment platforms, Antivirus solutions

Qualifications and Background

Required:

  • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Community and Service clouds
  • Strong integration experience with Mulesoft API layer
  • Strong integration experience with SAML/OAuth based Identity platforms
  • Experience with Einstein chatbot, live agent, knowledgebase
  • Salesforce Certified Advanced Administrator
  • Salesforce Platform App Builder
  • Trailhead Badges/Super Badges

Desirable:

  • Bachelor’s degree, or professional qualification

Knowledge, Skills, and Abilities

Required:

  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in agile project management
  • Experience working with product vendors in evaluating and implementing solutions from marketplace
  • Ability to work with onsite and offshore resources, vendors
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive

Desirable:

  • Demonstrates continued personal/professional development
  • Active in the Salesforce community

Administrative Considerations

The Senior-level Salesforce Administrator will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.

Qualifications

  • Mulesoft API layer-Strong integration experience with Mulesoft API layer-Proficient (4-6 Years)-Yes
  • Salesforce-Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Community and Service clouds-Proficient (4-6 Years)-Yes
  • Salesforce Platform App Builder – Proficient (4-6 Years )-Yes
  • SAML/OAuth based Identity platforms Strong integration experience with SAML/OAuth based Identity platforms – Proficient (4-6 Years) – Yes
  • Salesforce Certified Advanced Administrator – Proficient (4-6 Years) – Yes

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Anil/Siva

Anil@Sohanit.com/Siva@sohanit.com

PH: 470-480-2407 EX 101/470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: Mulesoft API,Salesforce,Salesforce Platform App Builder,Salesforce Certified

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3711

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