*****Direct Client Requirement*****
Title : Mobile support specialist
Location : Denver, CO
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 10 Months
Interview Type : Skype or Phone
Job Type : C2C,C2H,W2
Experience : 5 Years
Job Description :
- Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built.
- The incumbent responds and provides assistance for support requests via phone and emails.
- They identify, research, and resolve technical problems associated with the mobile app.
- They document, track and monitor customer support requests to ensure a timely resolution.
- They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.
List of skills needed to be successful in this position:
- Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
- Use of tools and diverse mobile devices makes and models
- iTunes as well as Apple and Google Play Store.
- Knowledge of networking, wifi, firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
- Excellent communication skills
- Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
- Bilingual English Spanish a plus, but not required.
- Jira Ticketing system experience
- Amazon Web Service – Chat and Connect experience
- Work Non-Traditional Hours
- Must have at least 1 year of experience supporting mobile devices.
- AWS – Amazon Web Service – Chat and Connect experience
- iOS and Android Operating system – Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems
- Jira Ticketing – Jira Ticketing System experience
- Spanish Language – Ability to speak Spanish and English is a plus, but not required
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
PH: 470-410-8538 EX 115
Apply here or please send to firstname.lastname@example.org
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Position Keywords: AWS, Web Services, Operating System, Android, IOS, Networking, Operating Systems, JIRA, Chat, Wifi
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 10 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: 2022-4631