Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Mobile support specialist (203 views)

Denver, CO
August 26, 2022

*****Direct Client Requirement*****

Title                                    : Mobile support specialist

Location                             : Denver, CO

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 10 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 5 Years

Job Description               :

  • Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built.
  • The incumbent responds and provides assistance for support requests via phone and emails.
  • They identify, research, and resolve technical problems associated with the mobile app.
  • They document, track and monitor customer support requests to ensure a timely resolution.
  • They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

List of skills needed to be successful in this position:

  • Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems. 
  • Use of tools and diverse mobile devices makes and models
  • iTunes as well as Apple and Google Play Store.
  • Knowledge of networking, wifi, firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
  • Excellent communication skills
  • Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
  • Bilingual English Spanish a plus, but not required.
  • Jira Ticketing system experience
  • Amazon Web Service – Chat and Connect experience
  • Work Non-Traditional Hours
  • Must have at least 1 year of experience supporting mobile devices.

Qualification

  • AWS – Amazon Web Service – Chat and Connect experience
  • iOS and Android Operating system – Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems
  • Jira Ticketing – Jira Ticketing System experience
  • Spanish Language – Ability to speak Spanish and English is a plus, but not required

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks  

Praveen  

resumes@sohanit.com/c2cresumes@sohanit.com 

PH: 470-410-8538 EX 115 

Apply here or please send to resumes@sohanit.com  

Follow us on LinkedIn and Twitter for daily active requirements  

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true  

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: AWS, Web Services, Operating System, Android, IOS, Networking, Operating Systems, JIRA, Chat, Wifi

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 10 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-4631

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