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IT Support Specialist (120 views)

Decatur, GA (Hybrid)
September 14, 2022

*****Direct Client Requirement*****

Title                                    : IT Support Specialist

Location                             : Decatur, GA (Hybrid)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 9 Months

Interview Type                  : Web Cam or In Person

Job Type                           : C2C,C2H,W2

Experience                        : 2 Years

Job Description               :

  • DPH IT Applications is in urgent need of hiring a SendSS/PHIP support person to replace Courtnee Bryant who has resigned from the position.
  • We have a part time person within Epidemiology who is doing their best to approve users but the influx of registra
  • Applications section is seeking a First Line Support Analyst to support the users of the State Electronic Notifiable Disease Surveillance System (SendSS) and Public Health Information Portal (PHIP).
  • Both these systems are in-house developed by a team of developers for which the Support Analyst will work closely with as part of this team.
  • The SendSS/PHIP Support Analyst is responsible for sustaining the daily operations of the SendSS/PHIP system by providing first line systems support to end users.
  • Duties include telephone support solving or escalating user issues to the developers, monitoring and responding to the SendSS Support email address, unlocking user accounts, and verifying new user access in accordance with organization and user job function.
  • “Under supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users’ needs. May develop and conduct training programs for software/hardware users.
  • High school diploma or GED AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. “

Required / Desired Skills

  • Help Desk Support
    Required 2 Years
  • Office 365
    Required 2 Years
  • Windows 7
    Required 2 Years
  • Windows 10
    Required 2 Years
  • Customer Service
    Required 2 Years
  • Public Health Knowledge
    Highly desired

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******




PH: 470-410-8538 EX 115 

Apply here or please send to resumes@sohanit.com  

Follow us on LinkedIn and Twitter for daily active requirements  

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true  

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: MS Windows

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 9 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-4708

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