Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

IT Support Specialist (199 views)

Atlanta, GA (Oniste)
May 26, 2022

***** Direct Client Requirement*****

Title                                    : IT Support Specialist

Location                             : Atlanta, GA (Oniste)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             :  12 Months

Interview Type                  : Web Cam Interview Only

Job Type                            : C2C,C2H,W2

Experience                        :  5 Years

Job Description               :

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

Job Summary:

  • Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
  • Create and maintain tickets in Remedy.
  • Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Setup and install computers for new hire onboarding’s.
  • Proficient in Win 10, and Office 365.
  • Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
  • Attention to the details and high concentration.
  • Must have a strong characteristic and spirit for good and sound customer service.
  • He/she should be able to work with people and must have strong communication skills.
  • Must be able to establish a good working rapport with the clients quickly.
  • He/she should be willing to work at odd hours at times.
  • Must have patience, a logical mind and must be willing to learn continuously.

Required / Desired Skills

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience providing desktop/laptop computer hardware support
    Required 5 Years
  • Experience deploying laptops and desktops
    Required 5 Years
  • Experience supporting Microsoft Office products
    Required 5 Years
  • Experience supporting Microsoft email client
    Required 5 Years
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues
    Required 5 Years
  • Experience in an Active Directory Domain environment
    Required 5 Years
  • Pulse Secure
    Nice to have 1 Years
  • Adobe Acrobat
    Nice to have 1 Years
  • Webex support
    Nice to have 1 Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******




PH: 470-480-2412 EX 103 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: MS Office 365,MS Office,Adobe,VPN,LogMeIn,Active Directory,Networking,Win 10

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 4853

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