***** Direct Client Requirement*****
Title : IT Support Specialist
Location : Newark, DE (Onsite)
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 12 Months
Interview Type : Web Cam and In Person
Job Type : C2C,C2H,W2
Experience : 7 Years
Job Description :
- This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware. Will also be assigned other tasks and responsibilities as needed for reporting or customer service
- The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.
Role Description:
Tolls support position is responsible for day to day support of:
- Status and maintenance of all toll system hardware at all locations.
- Toll System Application installation, configuration, and maintenance at all locations.
- Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
- SQL Database experience for adhoc reporting and problem solving
- Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
- Monitors toll systems backups at all locations.
- E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
- Tolls Desktop installation, configuration, and repair at all locations.
- Tolls network management for all locations.
- Analytical and customer service skills.
- Communicate accurate and useful status updates.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to possess:
- Ability to be creative and learn new, proprietary technologies
- Work with specialized hardware and peripherals that require ingenuity
- Function as a friendly face of customer service to the tolls representatives
Required / Desired Skills
- General computer hardware and software troubleshooting and installation support – Primarily Microsoft environment
Required 3 Years - Prior troubleshooting experience with Microsoft Windows 10 computers
Required 3 Years - Prior troubleshooting experiences with Microsoft Server environments – version 2012 and greater
Required 1 Years - Customer service focus experience in a technical environment
Required 3 Years - Prior experience supporting Microsoft Office suite 2013 or greater including Office365
Required 3 Years - Hands-on Deskside support experiences
Required 3 Years - Prior hands-on experience supporting proprietary systems or unique hardware / peripherals
Required 3 Years - SQL query / reporting development skills – (SQL Server or Oracle technologies)
Required 3 Years - Fundamental understanding of computer networking and troubleshooting skills
Required 3 Years - Experience supporting MS Exchange
Desired 1 Years - Prior experiences supporting tolling and traffic management applications
Desired 1 Years - CCTV support experience
Desired 1 Years - Fiber optic cabling experience
Desired 6 Months - Experience with industrial DVR type systems
Desired 1 Years - Prior Linux / UNIX OS Experience
Desired 1 Years - Experience with server / database backup software systems and processes
Desired 1 Years
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Thanks
Paul/Siva
Paul@sohanit.com/Siva@sohanit.com
PH: 470-410-5245 EX 107/470-480-2412 EX 103
Apply here or please send to resumes@sohanit.com
Follow us on LinkedIn and Twitter for daily active requirements
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: SQL,Database
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 12 months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 4790