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IT Support Specialist (218 views)

Newark, DE (Onsite)
May 19, 2022

***** Direct Client Requirement*****

Title                                    : IT Support Specialist

Location                             : Newark, DE (Onsite)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 12  Months

Interview Type                  : Web Cam and In Person

Job Type                            : C2C,C2H,W2

Experience                        :  7 Years

Job Description               :

  • This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware. Will also be assigned other tasks and responsibilities as needed for reporting or customer service
  • The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.

Role Description:

Tolls support  position is responsible for day to day support of:

  • Status and maintenance of all toll system hardware at all locations.
  • Toll System Application installation, configuration, and maintenance at all locations.
  • Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
  • SQL Database experience for adhoc reporting and problem solving
  • Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
  • Monitors toll systems backups at all locations.
  • E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
  • Tolls Desktop installation, configuration, and repair at all locations.
  • Tolls network management for all locations.
  • Analytical and customer service skills.
  • Communicate accurate and useful status updates.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken

This is a position that requires the ideal candidate to possess:

  • Ability to be creative and learn new, proprietary technologies
  • Work with specialized hardware and peripherals that require ingenuity
  • Function as a friendly face of customer service to the tolls representatives

Required / Desired Skills

  • General computer hardware and software troubleshooting and installation support – Primarily Microsoft environment
    Required 3 Years
  • Prior troubleshooting experience with Microsoft Windows 10 computers
    Required 3 Years
  • Prior troubleshooting experiences with Microsoft Server environments – version 2012 and greater
    Required 1 Years
  • Customer service focus experience in a technical environment
    Required 3 Years
  • Prior experience supporting Microsoft Office suite 2013 or greater including Office365
    Required 3 Years
  • Hands-on Deskside support experiences
    Required 3 Years
  • Prior hands-on experience supporting proprietary systems or unique hardware / peripherals
    Required 3 Years
  • SQL query / reporting development skills – (SQL Server or Oracle technologies)
    Required 3 Years
  • Fundamental understanding of computer networking and troubleshooting skills
    Required 3 Years
  • Experience supporting MS Exchange
    Desired 1 Years
  • Prior experiences supporting tolling and traffic management applications
    Desired 1 Years
  • CCTV support experience
    Desired 1 Years
  • Fiber optic cabling experience
    Desired 6 Months
  • Experience with industrial DVR type systems
    Desired 1 Years
  • Prior Linux / UNIX OS Experience
    Desired 1 Years
  • Experience with server / database backup software systems and processes
    Desired 1 Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks 

Paul/Siva 

Paul@sohanit.com/Siva@sohanit.com 

PH: 470-410-5245 EX  107/470-480-2412 EX 103 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: SQL,Database

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 4790

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