Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Incident Manager (213 views)

July 7, 2022

***** Direct Client Requirement*****

Title                                    : Incident Manager

Location                             : Remote

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 6 Months

Interview Type                   : Skype or Phone

Job Type                            : W2

Experience                        : 6 Years

Job Description                :

  • The Incident Manager drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Incident Manager work assignments are often straightforward and of moderate complexity.
  • The Incident Manager establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

  • Bachelor’s Degree in Business, Computer Science, or a related field or equal experience Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio Experience in problem analysis and process documentation Experience working in cross-functional, collaborative teams Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Previous experience in the health care industry Experience with the Consumer domain IIBA certification

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Position Keywords: MS Word, MS Excel, MS Visio, MS Office

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-303

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