***** Direct Client Requirement*****
Title : Help Desk Support
Location : Lakewood, CO
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 7 Months
Interview Type : Skype or Phone
Job Type : C2C,C2H,W2
Experience : 3+Years
Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app. They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.
List of skills needed to be successful in this position:
- Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
- Use of tools and diverse mobile devices makes and models
- iTunes as well as Apple and Google Play Store.
- Knowledge of networking, wifi, firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
- Excellent communication skills
- Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
- Bilingual English Spanish a plus, but not required.
- Jira Ticketing system experience
- Amazon Web Service – Chat and Connect experience
- Work Non-Traditional Hours
Must have at least 1 year of experience supporting mobile devices.
- AWS – Amazon Web Service – Chat and Connect experience
- iOS and Android Operating system – Experience with iOS and Android operating systems, functionality and ability to
- troubleshoot, reproduce and report on problems
- Jira Ticketing – Jira Ticketing System experience
- Spanish Language – Ability to speak Spanish and English is a plus, but not required
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
PH:470-480-2407 EX 101\470-480-2412 EX 103
Apply here or please send to email@example.com
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Position Keywords: UI/UX user interfaces,Apple,Google Play Services,Amazon Web Service,Jira Ticketing System
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 6 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 3669