Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Analyst (141 views)

GA (Onsite, Locals Only)
July 22, 2022

*****Direct Client Requirement*****

Title                                    : Help Desk Analyst

Location                             : Conyers, GA (Onsite, Locals Only)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             :11 Months

Interview Type                  : Web Cam or In Person

Job Type                           : C2C,C2H,W2

Experience                        : 1+ Years

Job Description               :

  • Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
  • Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
  • Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. 
  • External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

  • High School diploma or GED
  • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

  • 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS

Required / Desired Skills

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
    Required
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
    Required 1 Years
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
    Required 1 Years
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    Required 1 Years
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    Required 1 Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks  

Praveen  

resumes@sohanit.com/c2cresumes@sohanit.com 

PH: 470-410-8538 EX 115 

Apply here or please send to resumes@sohanit.com  

Follow us on LinkedIn and Twitter for daily active requirements  

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true  

Twitter: https://twitter.com/SohanITInc1 

 

Position Keywords: MS Outlook, MS Office, Active Directory, IOS, Win 7

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 11 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-4446

Don't have time now?
Get a reminder in your inbox