*****Direct Client Requirement*****
Title : Help Desk Analyst
Location : Conyers, GA (Onsite, Locals Only)
Rate : DOE /If your experience and skills match call us immediately for submission
Duration :11 Months
Interview Type : Web Cam or In Person
Job Type : C2C,C2H,W2
Experience : 1+ Years
Job Description :
- Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
- Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
- External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
- 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Required / Desired Skills
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required - Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required 1 Years - Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
Required 1 Years - Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required 1 Years - Answer user inquiries regarding computer software or hardware operation to resolve problems.
Required 1 Years
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
Thanks
Praveen
resumes@sohanit.com/c2cresumes@sohanit.com
PH: 470-410-8538 EX 115
Apply here or please send to resumes@sohanit.com
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LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: MS Outlook, MS Office, Active Directory, IOS, Win 7
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 11 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: 2022-4446