Help Desk Analyst (130 views)

***** Direct Client Requirement*****

Title                                    : Help Desk Analyst 

Location                             : Atlanta, GA (Remote)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 12 Months

Interview Type                  : Web Cam Interview Only

Job Type                            : C2C,C2H,W2

Experience                        : 5 Years

Job Description               :

• The Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Responsibilities include:

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing
• hardware, implementing file backups, and configuring systems and applications.
• Performing preventative maintenance, including checking and cleaning of workstations, printers,and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.

Qualifications

• High School diploma with 3 years of help desk experience

Required / Desired Skills

• Experience working in a Help Desk environment
  Required 5 Years
• Experience in Microsoft Office
  Required 3 Years
• Experience in customer service
  Required 5 Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks 

Scott

Scott@sohanit.com/Siva@sohanit.com 

PH: 470-410-5283 EX 110

Apply here or please send to resumes@sohanit.com 

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