*****Direct Client Requirement*****
Title :Desktop Technical Support Specialist
Location : Atlanta, GA (Onsite, Locals Only)
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 6 Months
Interview Type : Web Cam or In Person
Job Type : C2C,C2H,W2
Experience : 10 Years
Job Description :
Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency satellite offices.
Job Summary:
- Must have direct supervision of remote Desktop Support staff located across the state
- 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
- Coordinate staff scheduling, supervises workload and project status
- Must have experience that includes performance management, team coaching taking disciplinary actions etc.
- Ensures compliance with company policies, customer requirements, quality goals
- Monitor trouble calls & ensures their timely and effective completion
- Provide management level reports on activities, metrics, trends and issues
- Recommend purchase of new equipment and tools to improve staff effectiveness
Required / Desired Skills
- 10 yrs experience in a Windows 10 PC environment performing general IT system support
Required 10 Years - Experience with troubleshooting connectivity issues in a LAN/WAN environment
Required 5 Years - Technical supervisory experience, with preference given to management of remote staff
Required 3 Years - Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx Support
Required 3 Years - Experience with the logistical planning and reporting of IT projects, (i.e. migrations/roll-outs/upgrades)
Required 3 Years - Possesses significant knowledge of client/server and internet systems architectures
Required 3 Years - Experience handling customer complaints, escalations and problem resolution
Required 2 Years
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
Thanks
Siva
Siva@sohanit.com
PH: 470-480-2412 EX 103
Apply here or please send to resumes@sohanit.com
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LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: MS Windows, LAN, WAN, Dameware, Webex
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 6 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: 2022-177