Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Desktop Technical Support Specialist (105 views)

GA (Onsite, Locals Only)
June 15, 2022

*****Direct Client Requirement*****

Title                                    :Desktop Technical Support Specialist

Location                             : Atlanta, GA (Onsite, Locals Only)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 6 Months

Interview Type                  : Web Cam or In Person

Job Type                           : C2C,C2H,W2

Experience                        : 10 Years

Job Description               :

Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems.  Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency satellite offices.

Job Summary:

  • Must have direct supervision of remote Desktop Support staff located across the state
  • 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
  • Coordinate staff scheduling, supervises workload and project status
  • Must have experience that includes performance management, team coaching taking disciplinary actions etc.
  • Ensures compliance with company policies, customer requirements, quality goals
  • Monitor trouble calls & ensures their timely and effective completion
  • Provide management level reports on activities, metrics, trends and issues
  • Recommend purchase of new equipment and tools to improve staff effectiveness

Required / Desired Skills

  • 10 yrs experience in a Windows 10 PC environment performing general IT system support
    Required 10 Years
  • Experience with troubleshooting connectivity issues in a LAN/WAN environment
    Required 5 Years
  • Technical supervisory experience, with preference given to management of remote staff
    Required 3 Years
  • Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx Support
    Required 3 Years
  • Experience with the logistical planning and reporting of IT projects, (i.e. migrations/roll-outs/upgrades)
    Required 3 Years
  • Possesses significant knowledge of client/server and internet systems architectures
    Required 3 Years
  • Experience handling customer complaints, escalations and problem resolution
    Required 2 Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks 

Siva 

Siva@sohanit.com 

PH: 470-480-2412 EX 103 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

 

Position Keywords: MS Windows, LAN, WAN, Dameware, Webex

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-177

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