Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Desktop Support Specialist (91 views)

Dover, DE (100% Remote)
May 12, 2022

***** Direct Client Requirement*****

Title                                    : Desktop Support Specialist

Location                             : Dover, DE (100% On-Site)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 12 Months

Interview Type                  : Web Cam Interview Only

Job Type                           : C2C,C2H,W2

Experience                        : 3 Years

Job Description               :

Role Description:

  • Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
  • Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
  • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
  • Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
  • Responsible for logging incidents and problem resolution activities into a computerized tracking system.
  • Responsible for maintaining a robust and accurate knowledge base repository.
  • Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
  • Responsible for generating help desk related performance statistics, as required.
  • Responsible for training support staff, as required.
  • Responsible for performing other tasks, as assigned.

Required / Desired Skills

  • Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers
    Required 2 Years
  • Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices
    Required 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS
    Required 3 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS
    Required 1 Years
  • Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT
    Required 1 Years
  • Excellent communication skills (both written and oral)
    Required 1 Years
  • Prior experience Troubleshooting and Diagnostic of hardware and software
    Required 3 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS
    Highly desired 1 Years
  • Customer service, oral, and written communication
    Highly desired 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS
    Highly desired 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux
    Highly desired 1 Years
  • Knowledge of reading and writing Powershell Code
    Required 1 Years
  • Building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment.
    Required 1 Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks 

Siva 

Siva@sohanit.com 

PH: 470-480-2412 EX 103 

Apply here or please send to resumes@sohanit.com 

Follow us on LinkedIn and Twitter for daily active requirements 

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true 

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: MS Windows,MacOS,MS SCCM,IBM,IBM BigFix,Deployment,MS Deployment Toolkit,Android,IOS,Linux,PowerShell,OS,KACE,KACE SMA

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 4729

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