Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Customer Service Center Lead (244 views)

CO (Remote, Locals Only)
June 29, 2022

*****Direct Client Requirement*****

Title                                    : Customer Service Center Lead

Location                             : Denver, CO (Remote, Locals Only)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             :6 Months

Interview Type                  : Skype or Phone

Job Type                           : C2C,C2H,W2

Experience                        : 3 Years

Job Description               :

About Us

  • The Behavioral Health Administration will launch on July 1, 2022 and will be the first of its kind, working across all payer groups to measure results, hold providers accountable, and improve access. It will be empowered to lead change, to publicly hold itself and its stakeholders accountable, and to take advantage of every opportunity to ensure Coloradans feel a sense of improved quality of life when they intersect with our system. It will be instrumental in achieving the vision to have a comprehensive, equitable, effective continuum of behavioral health services that meet the needs of all Coloradans in the right place, at the right time, to achieve whole person health and well-being.

Description of Job

  • The BHA Public-Facing Website Support Lead will be the primary interface between the Behavioral Health Administration and people of Colorado who are using a new technology system to find behavioral and mental health support. This role will be responsible for managing feedback submissions and working with the product team to continuously improve the platform.
  • Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of Human Service offices in the Denver area.

Primary Duties Include:

Managing Feedback

  • Tracking feedback submissions from users of the platform
  • Providing first line support to users of the platform
  • Flagging critical software errors to the vendor hosting the platform
  • Identifying next steps to solve errors while being available and communicative with users throughout the process
  • Documenting and tracking issues

Product and Process Improvement

  • Working with the product team to improve the platform by analyzing patterns across feedback submissions
  • Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base

Experience and Qualifications

Education and Experience

Education and Experience:

  • Two years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position
  • Fluency in Spanish and English and skilled in the associated cultural dynamics.

Substitution:

  • A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis.

Preferred Qualifications

The preferred candidate will exhibit:

  • Ability to set goals, work independently, and drive results
  • Diplomatic, persuasive, and tactful with excellent verbal and written communication skills required
  • Excellent interpersonal skills
  • Self-motivated and able to effectively manage time and tasks.
  • Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others.
  • Technical versatility and creativity to deliver and contribute ideas/solutions

Qualification

  • Windows 10
  • Windows 8, 8.1, 10
  • Communication skills both verbal and written
  • Learning ability
  • Process Flow Analysis
  • Team work

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks  

Praveen  

resumes@sohanit.com 

PH: 470-480-2408 EX 102  

Apply here or please send to resumes@sohanit.com  

Follow us on LinkedIn and Twitter for daily active requirements  

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true  

Twitter: https://twitter.com/SohanITInc1 

Position Keywords: MS Windows, Windows 8

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 2022-273

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