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UX/UI Architect (719 views)

Hartford, CT
June 25, 2021

**** Direct Client Requirement*****

Title                             : UX/UI Architect

Location                      : Hartford, CT

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                     : 12 Months

Interview Type          : Skype or Phone

Job Type                    : C2C,C2H, W2

Experience                : 9 Years

Is This You?

Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.

Big Picture Thinking. You strive to improve internal processes and externally facing solutions.

User-centric. You derive joy from working with people to drive user-centered research and testing.

Storytelling. You understand how to reach and move an audience with an engaging story.

Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret and validate with data.

Service-Oriented. You are passionate about government innovation and improving services for citizens.

About the Role

The UX Research Lead will support the mission by work with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Research Lead will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.

In addition, you will help scale user research at the State of Connecticut by building and managing a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment.

Experiences Required for This Role

UX Research Management – At least 5 years of experience and use cases with the following:

  • UX research team management, recruiting, and hiring
  • Leading and mentoring UX researchers to support career development
  • Demonstrating and teaching others how to apply a range of research methods
  • Regularly meet with product teams to understand strategy, discover blockers, manage quality, and help ensure UX prioritization
  • Ensure that UX researchers have clearly prioritized deliverables for every milestone
  • Review research deliverables your team creates and provide feedback to ensure high-quality output
  • Build relationships with other managers across disciplines, and act as a liaison with teams throughout the wider organization that have ongoing research needs
  • Actively seek out difficult impediments to our efficiency as a team (process, tooling, and so on), and propose and implement solutions that will enable the entire team to work more efficiently
  • Exert significant influence on the overall objectives and long-range goals of the UX research team

User Acceptance Testing – At least 3 years of experience and use cases with the following:

  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups
  • Running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:

  • Working with enterprise scale digital platforms and products
  • Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Performance in Complex Situations – At least 3 years of experience and user cases with the following:

  • Communication and collaboration with state-wide partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Government-specific task management

Knowledge, Skills and Ability

UX Research

  • Expert-level knowledge in the field of UX research with of experience in hands-on research
  • Experience managing UX researchers or large research teams
  • Outstanding communicator both verbally and in writing
  • Strong collaboration skills
  • A proven record of driving change through UX research
  • Passion for the field of UX research
  • Evangelize research. Share user insights within the broader organization and externally in creative ways to increase empathy
  • Able to plan in an agile fashion, manage work, and build CTDS program around UX research

User Acceptance Testing

  • Knowledge of best practices for user experience research and testing
  • Willingness to participate ethnographic research and interviews

Performance in Complex Situations

  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process

Team Player

  • Supporting teammates’ skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

  • A bachelor’s degree or higher in graphic design, marketing, communications, or related field
  • 5 years professional experience in design, communications, management, or testing
  • 2 year of user-centered design
  • 2 year of user research and analytics

Administrative Considerations

  • The UX Researcher will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
  • The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.
  • Use of State ResourcesThe contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.
  • Security/Privacy Considerations:Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.


  • User Experience Design (UX) Proficient (4-6 Years)
  • Presentation skills                    Proficient (4-6 Years)

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******




PH:470-480-2407 EX 101\470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: UX research,User Experience Design (UX),JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3324

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