Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Technical Content Writer with KCS (553 views)

Arvada, CO
January 5, 2021

***** Direct Client Requirement*****                    

Title                          : Technical Content Writer with KCS

Location                   : Arvada, CO

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 6 Months

Interview Type       : Skype or Phone

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H,W2

Experience              : 5 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Knowledge Management Content Writer Purpose

The purpose of this project is to assess the current knowledge articles, rewrite articles utilizing the Knowledge Centered Service (KCS) framework.

  • Review current articles 
      • Document existing libraries
      • Review / document relevance  of articles
      • Determine usage of current article (used by/for chatbot, end user, technical user, etc.)
      • Determine if there are redundancies 
  • Rewrite articles utilizing Knowledge Centered Service (KCS) framework and store accordingly
  • Identify and document opportunities for additional libraries and/or articles Deliverables
  • Document any gaps in current state per initial review
  • Inventory of rewritten articles
  • Documented opportunities for additional libraries and/or articlesSchedule Overview
  • January  2021 – Contract with Resource(s) 
  • February 2021 – Initial review and documentation of current state is delivered
  • April 26, 2021 –  Applicable articles have been written or rewritten and stored in new inventory location
  • May 5, 2021– Delivery of identified opportunities and any project closing artifacts

Skills/Qualifications 

  • Technical writing experience (1-5 yrs)
  • Understanding of Knowledge Centered Service methodology
  • Practice writing different kinds of instruction manuals 
  • Able to work independently (work will be remote) and in a team environment
  • Able to work with Tier 1, 2, and 3 technical staff and customers  to update articles 
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel
  • Standardize content across platforms and media
  • Gather stakeholder feedback to update and improve content

Qualification      

  • Knowledge Centered Service (KCS)           Understanding of Knowledge Centered Service methodology
    Proficient            1-2 yrs  Yes
  • Technical writing experience      Technical writing experience     
    Advanced            4-5 yrs  Yes

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Sunil/Siva
Sunil@Sohanit.com/Siva@sohanit.com
PH:402-241-9609/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: KCS),Technical writing

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2652

Work Authorization: Successful applicants must be legally authorized to work in the U.S

Don't have time now?
Get a reminder in your inbox