Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

IT System Support Technician (1161 views)

Atlanta, GA
January 20, 2021

***** Direct Client Requirement*****                    

Title                          : IT System Support Technician

Location                   : Atlanta, GA

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                   : 3 Months

Interview Type         : Skype or Phone

Work Status             : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H,W2

Experience              : 5 years

Prefer W2              : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

This position will interact on a consistent basis with: Users of assigned physical and virtual systems including compute, network, and storage. Both internal and external, facilities, contractors and vendors. The main objective to select a candidate that has data center rack-n-stack experience to get Georgia Tech through their busy patch. This a 3-month contract assignment. An extension is possible but not guaranteed. 

Key Responsibilities:

  • Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assist with research into backup and disaster recovery products and services in support of growing services.
  • Data center capacity planning.
  • Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-To  broadcasts, etc.
  • Develop, test and implement technical solutions.
  • Modify and maintain Data Center Infrastructure Manager (DCIM) application.
  • Prepare technical, operational and user related documentation in support of data center operations process d procedures.
  • Coordinate with customers for IT service delivery needs.
  • Plan and continuously improve service delivery process and procedures.
  • Will develop business continuity and disaster recovery plans based off customer needs.
  • Develop relationships with IT service delivery customers.
  • Create and analyze KPI metrics to ensure key business objectives are being met.
  • Perform other related duties as assigned.

Specialized Skills

  • This position is looking for the following skillsHands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Knowledge of enterprise IT services.
  • Ability to develop and interpret technical documentation for training and end user procedures
  • Good analytical and problem-solving abilities
  • Ability to present ideas in business-friendly and user-friendly language
  • Very strong customer service orientation
  • Excellent written, oral, and interpersonal skills
  • Experience working in a team-oriented, collaborative environment.

Required / Desired Skills                                             

  • Hands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.    Desired 2              Years
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Desired 2              Years
  • Ability to develop and interpret technical documentation for training and end-user procedures
  • Desired 2              Years
  • Knowledge of enterprise IT services.     
  • Desired 2              Years
  • Experience installing and configuring IT systems.             
  • Desired 2              Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Vinay/Siva
Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Data Center Infrastructure Manager

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 3 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2708

Work Authorization: Successful applicants must be legally authorized to work in the U.S

Don't have time now?
Get a reminder in your inbox