Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Sr. ServiceNow Business Analyst (179 views)

Atlanta, GA (100% Remote)
September 17, 2021

***** Direct Client Requirement*****

 

Title                                    : Sr. ServiceNow Business Analyst

Location                             : Atlanta, GA (100%Remote)

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 8 Months

Interview Type                   : Web Cam or In Person

Job Type                            : C2C, C2H, W2

Experience                        : 5 Years

Job Description:

The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process and meeting or exceeding the functional requirements.

The work:

  • Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.
  • The ServiceNow Senior Business Analyst will work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
  • Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
  • Your role will interface with the client to report on the progress of the development while support training, testing, and change management activities.
  • Validates the business requirements and supports the technical team for any required custom development.
  • Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
  • Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
  • Qualifications
  • 4+ years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution
  • Ability to develop strong client relationships while working remote
  • Excellent verbal and written communication skills including presentation skills
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience implementing systems using the Agile methodology
  • ITIL v3 certification
  • Certified Systems Administrator (CSA) preferred
  • Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc)
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred
  • Agile SAFe, Scrum Master preferred
  • Experience working with a large call center or unified shared services center is preferred.

Required / Desired Skills

  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
    Required 5 Years
  • Experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc)
    Required 5 Years
  • ITIL v3 certification
    Required 5 Years
  • Experience implementing systems using the Agile methodology
    Required 5 Years
  • Agile SAFe, Scrum Master preferred
    Highly desired
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred
    Highly desired
  • Certified Systems Administrator (CSA) preferred
    Highly desired

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Ben/Siva

Ben@Sohanit.com/Siva@sohanit.com

PH: 470-480-2413 EX 104/470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: System Development Life Cycle (SDLC),ServiceNow,ITSM modules,ITIL v3,Agile,SAFe,Scrum,Certified Associate in Project Management (CAPM),Project Management Professional (PMP),Certified Systems Administrator (CSA)

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 8 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3547

Don't have time now?
Get a reminder in your inbox