Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

ServiceNow Product Owner (238 views)

Atlanta, GA/Remote
August 3, 2021

**** Direct Client Requirement*****

Title                                    : ServiceNow Product Owner

Location                             : Atlanta, GA /Remote

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 10 Months

Interview Type                   : Skype or Phone

Job Type                            : C2C, C2H, W2

Experience                        : 10 Years

Job Description:

Technical Product Owner Sr. will work with the IT Service Management team to lead the ServiceNow ITSM Product capabilities in planning, management and delivery of new functionality and releases. You will be collaborating with IT Leadership and Business stakeholders to maximize the platform capabilities to provide solutions for a large new customer call center.  You will manage incoming demands, review, and prioritize the existing product backlog, plan sprints, and present technical solutions to customers and stakeholders. You will create and manage a ServiceNow road map and work with the development team to ensuring team alignment to best practices and business strategy. As Technical Product Owner you will lead product planning, management and delivery of new functionality and releases, while also responding to any defects. 

As Technical Product Owner, you will:

  • Focus on identifying solutions which maximize the value of the ServiceNow Platform and effort from the development team.
  • Build strong relationships outside the local team with customers, service owners, project managers, and leadership.
  • You will help co-create the ServiceNow Product Roadmap with IT leadership but maintain and drive the execution
  • Refine the product backlog and prioritize features by ranking them against strategic goals and initiatives.
  • Plan each sprint according and release and ensure the team understands the requirements and priorities.
  • Work with the team to validate when development meets the accepted criteria and participate in product demos.
  • Be focused on continual service improvement and participate in retrospectives and reviews of process.
  • Work closely with development teams for complete, consistent, high-quality, on-time delivery.
  • Act as Subject Matter Expert for ITSM best practices and standards related to ServiceNow.
  • Be comfortable with leveraging frameworks and methods but can easily deviate to create a successful outcome

Basic Qualifications for Consideration:

  • Minimum 4 years related experience as Product Owner
  • 3+ years of technical ServiceNow Platform skills with emphasis on ITSM product suite (Incident, Problem, Change, Service Catalog, Universal Request, etc)
  • ITIL V3/V4 certification
  • Understanding of Agile / SCRUM methodologies for product management
  • Experience shaping the product strategy and vision, deliver solutions, and provide thought leadership ServiceNow features

Preferred Skills, Experience, and Education:

  • Higher Ed industry experience highly regarded
  • Experience with developing large call center or unified shared service solutions highly regarded

Required / Desired Skills

  • Experience as Product Owner
    Required 4 Years
  • ServiceNow Platform skills with emphasis on ITSM product suite (Incident, Problem, Change, Service Catalog, Universal Request, etc)Required 3 Years
    ITIL V3/V4 certification
    Required
  • Understanding of Agile / SCRUM methodologies for product management
    Required 4 Years
  • Experience with developing large call center or unified shared service solutions highly regarded
    Highly desired

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Anil/Siva

Anil@SohanIT.com/Siva@sohanit.com

Ph : 470-480-2407 Ex 101 / 470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: ServiceNow Product Roadmap,ServiceNow Platform,Agile / SCRUM,ITIL V3/V4 certification,Product Owner,Subject Matter Expert

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 10 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3441

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