Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

 Salesforce Developer (1011 views)

Salem, OR
February 28, 2020

** Direct Client Requirement ****

Title: Salesforce Developer

Location:  Salem, OR

Duration: 24 Months

Rate: DOE

Interview Type: Skype or Phone

 Work Status:  Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C,C2H ,W2,

Experience: 6 YEARS

SERVICES REQUESTED:                                     

Salesforce – Support Requirements

Overview:

SOS uses Salesforce to serve and track requests, questions, and issues from the public and as a case management system for our ombudsman office.  We use primarily the Service Modules and are using Lightning almost exclusively.  We do not use the Sales or Marketing modules except for Account and Contact information.  Most of our non-ombudsman calls are “One and Done” and a high percent of our contacts never call again (We have a default Account configured for this purpose – which requires Process Builder and Workflow handling)

Expertise Requirements:

  • 5+ years implementation and support of similar size and scope of salesforce environments such as ours.
  • Workflow and Process Builder
  • Apex Coding
  • Web à Case, and Email à Case  setup, Configuration, Web page component building
  • Email handling and troubleshooting
  • Duplicate trapping (within the information we capture)
  • Single Person to interface with that learns and understands our implementation
  • Experience implementation with Live Agent (Chat) and softphone integration

Contract Service On-Going Support Requirements:

Support Level

  • Learn our environment for efficiency of requests and work
  • Respond to requests within 2 business days.
  • Assign the same support personnel where possible and appropriate.
  • Yearly review of implementation health and recommendations including Custom Code review.
  • Implementation support of future features such as Live Agent (Chat), Chat bots, Public Knowledge base.

Salesforce Release Management

  • Release Readiness Checks and implementation support (3 times a year) including coding assistance as needed to ensure continual operation of existing integrations.
    • Pre-release review of impact to our implementation within 2 weeks of salesforce release notes.
    • Document of features impacting our implementation.
    • Recommendations and coding support where needed.
    • Impact, remediation, Improvement recommendation, Implementation of Best Practices
    • Workflow and Process Builder
    • Apex Coding
    • Web à Case, and Email à Case  setup, Configuration, Web page component building
    • Email handling and troubleshooting
    • Duplicate trapping (within the information we capture)

Project Support Requirements: Short term future projects:  These projects will be a joint effort. This is not an all-inclusive list.

  • Live Agent (Chat)
  • Einstein, Chat bots
  • Soft Phone integration
  • Public Knowledge Articles
  • Data Analysis for improvements
  • Integration and reporting of external data
  • Estimate of Hours for Projects before approval to do work.
  • Weekly status of in-process work.
  • Monthly status of overall work and progress.

Project work will not be paid for until evaluated and accepted by the agency’s contract administrator

Reporting / Service Documentation requirements:

  • Estimate and approval of hours for projects prior to beginning work.
  • Weekly status of in-process work.
  • Provide monthly breakdown of tasks performed and billable hours by task.
  • Payment when work is completed, evaluated, and accepted by agency contract administrator.

COMPENSATION:

Authorized Purchaser shall pay Contractor a sum not to exceed __________________ as described below for Services performed and accepted.  Authorized Purchaser will not pay for Services provided before the Effective Date or after termination of this Work Order. Authorized Purchaser represents that it has sufficient funds currently available and authorized for expenditure to finance the costs of this Work Order within Authorized Purchaser’s appropriation or limitation.

Contractor shall submit monthly invoices to Authorized Purchaser based upon the Position Title, rates and hours listed below.  The invoices will describe all Work performed with particularity and by whom it was performed and will itemize all expenses that this Work Order requires Authorized Purchaser to pay and for which Contractor claims reimbursement.  In each invoice, Contractor shall include the total amount invoiced to date by Contractor prior to the current invoice.

Thanks

Siva

siva@sohanit.com

PH:402-241-9606

Apply here or Please send to resumes@sohanit.com

Position Keywords: salesforce,Workflow and Process Builder, Apex Coding

Pay Rate: DOE

Job Duration: 24 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 16500-00001357

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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