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Help/Service Desk Analyst (656 views)

Little Rock, AR
December 8, 2020

***** Direct Client Requirement*****                    

Title                          : Help/Service Desk Analyst

Location                   : Little Rock, AR

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 6 Months

Interview Type       : Skype or In Person

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H, W2

Experience              : 5 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description:

  1. Central Office
  2. Travel Required – travel expenses reimbursed.
  3. Valid Driver’s License
  4. Current Vehicle Insurance Certificates
  5. Local Candidates: In-person interviews in Little Rock
  6. The Help Desk Analyst (Central Office located) will provide user and computer support to agency staff and managers,
  7. both directly and remotely as a member of the AR Careered  Information Systems and Services Dept.  The Help Desk Analyst is responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by DIS.

General Description

  1. Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.
  2. In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Required / Desired Skills                                             

  • Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10)                                                                                        Required             5              Years
  • Active Directory Administration                                                                                                                                 Required             5              Years
  • Desktop \ Laptop \ Tablet Hardware                                                                                                                             Required             5              Years
  • Remote Access (i.e., LogMeIn)                                                                                                                                       Required             5              Years
  • Certifications (CompTIA: A+ or Network+)                                                                                                                       Required             2              Years
  • CISCO Switches                                                                                                                                                            Required             2              Years
  • Windows Server 2008 R2 or later Release                                                                                                                   Required             2              Years
  • Certifications (MS)                                                                                                                                                                         Highly desired 

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******


Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1


Position Keywords: Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10),Active Directory,Certifications (CompTIA: A+ or Network+),Cisco Switches

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2574

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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