ServiceNow Configuration Manager (1339 views)

**** Direct Client Requirement ****

Title:  ServiceNow Configuration Manager

Location:  Atlanta, GA

Duration: 1 Months

Rate: DOE

Interview Type: In Person

Work Status: Successful applicants must be legally authorized to work in the U.S.

Job Type:  C2C,C2H ,W2,

Experience: 4 YEARS

A successful Configuration Manager will have a blend of business and technical expertise, and will have a deep understanding of how the CMDB is interlinked with all ServiceNow modules, especially with IT Operations Management, Asset Management, Governance Risk and Compliance (GRC) and Security Operations.

Responsibilities:

– Oversees, coordinates and leads the planning, design and implementation of a central CMDB for Information

  Technology organizations at Georgia Tech.

– Manages the day-to-day operational activities of the Configuration Mgmt. process

– Provides subject matter expertise and technical development / delivery support to establish core capabilities

  and provide ongoing enhancement of the ServiceNow CMDB

– Ensures that the CMDB effectively supports the needs of other processes such as Change, Incident, Problem, and Asset Mgmt.

– Develops and documents the governance policies, processes, procedures, and controls required to ensure

  the integrity of the CMDB data

– Collaborate with business stakeholders to define and collect necessary Configuration Item (CI) attributes, c

  class owners, and relationship information.

– Maintain accurate configuration data by pre-defining and governing ServiceNow CMDB requirements and

  define process integration points across related areas.

– Support design, development, and implementation of automated processes for gathering, populating, and

   maintaining ServiceNow CMDB data

– Develop and manage the process to reconcile ServiceNow CMDB data when exceptions are noted between

  ServiceNow CMDB, or other authoritative data repositories

– Develop a range of documentation that describes the data model, the federation of data from external

  sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of

  program personnel

– Integrate ServiceNow CMDB related activities with the ServiceNow Development and Service management

  Program Teams.

– Communicate ServiceNow CMDB activities to enhance general awareness of processes and standards.

Qualifications:

– Experience planning and managing support for Configuration Mgmt. tools and processes

–  Experience defining the structure of the CMS, including CI types, CI attributes, and CI relationships

– Must possess both technical and people management skills, a good understanding of the overall IT

  infrastructure, the ability to motivate and guide the efforts of others, and the skill to balance the needs of the

  various technical domains and service management processes

– Strong understanding of the Configuration Mgmt. process and how it supports other processes (e.g.: Incident,

  Problem, Change, Asset Mgmt.)

– Experience developing, documenting, implementing, auditing, and improving Configuration Mgmt. processes

  to ensure the integrity of CMDB data

– Strong communication and interpersonal skills with technical and non-technical audiences

– Excellent organization skills and an ability to develop and implement plans for transforming issues / requests

  to completion

– Demonstrated ability to prioritize and manage competing demands and tasks

– Self-starter who takes the initiative to accomplish goals and objectives

– Ability to think and act independently, taking the initiative to create solutions to solve challenges

Due to nature of work, must be a US person which includes Permanent Resident/Green card holder or US Citizen.

The Georgia Institute of Technology is committed to providing both physical accessibility and access to information resources and technologies to individuals with disabilities in compliance with Section 504, Rehabilitation Act of 1973 and the requirements in Section 508 – electronic and information technology.

As such, all resumes submitted and/or interviews conducted with individual candidates will be evaluated with accessibility skills and knowledge as a requirement.  Please ensure that your submissions clearly articulate resources that meet this criteria.

Required / Desired Skills

Implementation experience with Configuration Mgt. and the ServiceNow CMDB

Required 4 Years

Experience planning and managing support for Configuration Mgt. tools and processes

Required 4 Years

Experience defining the structure of the CMS, including CI types, CI attributes, and CI relationships

Required 4 Years

Strong understanding of the Configuration Mgt. process and how it supports other processes (e.g.: Incident, Problem, Change, Asset Mgt.)

Required 4 Years

ServiceNow Certified System Administrator (CSA)

Highly desired

ITIL v3 Foundation Level Certification or later Bachelor’s Degree

Required 4 Years

Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle

Required 4 Years

Strong knowledge of IT Asset and CMDB processes and procedures

Required 4 Years