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IT Technical Support (1190 views)

Detroit, MI
April 16, 2020

*** Direct Client Requirement ****

Title: IT Technical Support

Location: Detroit, MI

Duration: 6 Months

Rate: DOE

Interview Type: Skype or Phone

Work Status: Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C,C2H ,W2,

Experience: 4 YEARS

Duties:

Provide technical assistance with computer hardware and software

Perform hardware and software installations, configurations and updates as needed

Install printer drivers and connect workstations/laptops to network printers

Resolve technical issues for staff in a timely manner via phone, in person, or electronically

Assist in mobile device (iPhone, iPad) configuration and setup

Maintain log of issues and requests for assistance

Skills:

Excellent customer service skills

Strong troubleshooting and critical thinking skills

At least 2 years previous working experience in IT support

In depth knowledge of Windows 10, Polycom, Microsoft Office 365, iOS

We need 24/7 support so the thought is the resources will rotate on 12 hours shifts.  Right now we need 12 hours shifts but the expectation is that we may decrease the number of hours based on need.

Years of Experience:

1 to 3 years of experience in the field or in a related area.

Job Description:

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

•Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.

•Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.

•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on

Required / Desired Skills

Provide technical assistance with computer hardware and software

Required 2 Years

Perform hardware and software installations, configurations and updates as needed

Required 2 Years

Install printer drivers and connect workstations/laptops to network printers

Required 2 Years

Resolve technical issues for staff in a timely manner via phone, in person, or electronically

Required 2 Years

Assist in mobile device (iPhone, iPad) configuration and setup

Required 2 Years

Maintain log of issues and requests for assistance

Required 2 Years

Candidates must be available for 12 hour shifts. Shifts will not be known (1st or 2nd) – until all resources are selected.

Required 2 Years

Excellent customer service skills and Strong troubleshooting and critical thinking skills

Required 2 Years

In depth knowledge of Windows 10, Polycom, Microsoft Office 365, iOS

Required 2 Years

Polycom knowledge/experience

Required 2 Years

Microsoft Office 365 knowledge/experience

Required 2 Years

iOS knowledge/experience

Required 2 Years

systems efficiency and utilization. May supervise the work of others.

Position Keywords: trouble shooting , maintains , setupMaintain , customer service skills , YearsiOS , knowledge , MsoHyperlink , IT supportIn , Windows 10 , software applications , troubleshooting

Pay Rate: DOE

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: (628400)

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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