***** Direct Client Requirement*****
Title : IT Systems Support Analyst
Location : Atlanta, GA
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 7 Months
Interview Type : In Person or Skype
Work Status : Successful applicants must be legally authorized to work in the U.S
Job Type : C2C,C2H, W2
Experience : 4 years
Prefer W2 : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Job Description:
This position will interact on a consistent basis with: Users of assigned physical and virtual systems including compute, network, and storage. Both internal and external, facilities, contractors and vendors.
Key Responsibilities:
- Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Assist with research into backup and disaster recovery products and services in support of growing services.
Data center capacity planning.
- Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-To broadcasts, etc.
- Develop, test and implement technical solutions.
- Modify and maintain Data Center Infrastructure Manager (DCIM) application.
- Prepare technical, operational and user related documentation in support of data center operations process procedures.
- Coordinate with customers for IT service delivery needs.
- Plan and continuously improve service delivery process and procedures.
- Will develop business continuity and disaster recovery plans based off customer needs.
- Develop relationships with IT service delivery customers.
- Create and analyze KPI metrics to ensure key business objectives are being met.
- Perform other related duties as assigned.
Specialized Skills- This position is looking for the following skills:
- Hands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Knowledge of enterprise IT services.
- Ability to develop and interpret technical documentation for training and end user procedures
- Good analytical and problem-solving abilities
- Ability to present ideas in business-friendly and user-friendly language
- Very strong customer service orientation
- Excellent written, oral, and interpersonal skills
- Experience working in a team-oriented, collaborative environment.
- Ability to develop and interpret metrics and
Additional Information:
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; lifting and transporting of moderately heavy objects (50lbs.), such as computers and peripherals
Required / Desired Skills
- Hands-on knowledge of mission-critical environments, compute/network/storage technologies, and service delivery elements.
Desired 3 Years - Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Desired 3 Years - Ability to develop and interpret technical documentation for training and end-user procedures
Desired 3 Years - Knowledge of enterprise IT services.
Desired 3 Years - Experience installing and configuring IT systems.
Desired 3 Years
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Thanks
Vinay/Siva
Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com
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LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: System Analyst,
Pay Rate: troubleshooting principles, methodologies, and issue resolution techniques
Job Duration: 4 Months
% Travel Required: None
Job Posted by: Employer
Job ID: OOJ - 2557
Work Authorization: Successful applicants must be legally authorized to work in the U.S