IT Systems Support Analyst (580 views)

***** Direct Client Requirement*****                    

Title                          : IT Systems Support Analyst

Location                   : Atlanta, GA

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 7 Months

Interview Type       : In Person or Skype

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H, W2

Experience              : 4 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description:

This position will interact on a consistent basis with: Users of assigned physical and virtual systems including compute, network, and storage. Both internal and external, facilities, contractors and vendors.

Key Responsibilities:

• Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Assist with research into backup and disaster recovery products and services in support of growing services.

Data center capacity planning.

• Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-To broadcasts, etc.
• Develop, test and implement technical solutions.
• Modify and maintain Data Center Infrastructure Manager (DCIM) application.
• Prepare technical, operational and user related documentation in support of data center operations process procedures.
• Coordinate with customers for IT service delivery needs.
• Plan and continuously improve service delivery process and procedures.
• Will develop business continuity and disaster recovery plans based off customer needs.
• Develop relationships with IT service delivery customers.
• Create and analyze KPI metrics to ensure key business objectives are being met.
• Perform other related duties as assigned.

Specialized Skills- This position is looking for the following skills:

• Hands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Knowledge of enterprise IT services.
• Ability to develop and interpret technical documentation for training and end user procedures
• Good analytical and problem-solving abilities
• Ability to present ideas in business-friendly and user-friendly language
• Very strong customer service orientation
• Excellent written, oral, and interpersonal skills
• Experience working in a team-oriented, collaborative environment.
• Ability to develop and interpret metrics and

Additional Information:

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; lifting and transporting of moderately heavy objects (50lbs.), such as computers and peripherals

Required / Desired Skills

1. Hands-on knowledge of mission-critical environments, compute/network/storage technologies, and service delivery elements.
   Desired 3 Years
2. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
   Desired 3 Years
3. Ability to develop and interpret technical documentation for training and end-user procedures
   Desired 3 Years
4. Knowledge of enterprise IT services.
   Desired  3 Years
5. Experience installing and configuring IT systems.     
   Desired  3 Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Vinay/Siva
Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

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