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Desktop support analyst (123 views)

Atlanta, GA
October 1, 2020

***** Direct Client Requirement*****                     

Title                      : Desktop support analyst

Location              :  Atlanta.GA

Rate                     : DOE /If your experience and skills match call us immediately for submission

Duration              : 8 Months

Interview Type   : Skype only

Work Status       : Successful applicants must be legally authorized to work in the U.S.

Job Type              : C2C,C2H, W2

Experience         : 6 YEARS

Prefer W2          : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

*Department of Behavioral Health & Developmental Disabilities*

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users’ needs.  May develop and conduct training programs for software/hardware users.

Qualifications:

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

Must have detailed knowledge of the system, its software and hardware.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems and applications.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved

Provide special project support imaging, deployment, breakdown & relocation of computer equipment

Troubleshoot workstation & peripheral problems & effectively diagnose and resolve issues remotely and in person.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Ensure that end user applications and equipment continue to work as expected & are in compliance with all applicable policies, procedures, and rules

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Aware of the latest trends in IT and software.

Attention to the details and high concentration.

Must have a strong characteristic and spirit for good and sound customer service.

Be able to work with people and must have strong communication skills.

Must be able to establish a good working rapport with the clients quickly.

Be willing to work at odd hours at times.

Must have patience, a logical mind and must be willing to learn continuously.

Required / Desired Skills                                             

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college            Required                            

Experience providing desktop/laptop computer hardware support           

Required             5              Years

Experience imaging and deploying laptops           

Required             5              Years

Experience supporting Microsoft Office 2013 or higher  

Required             5              Years

Experience supporting Microsoft Outlook email client     

Required             5              Years

Experience supporting remote workers and troubleshooting VPN and remote technology issues

Required             5              Years

Experience in an Active Directory Domain environment.

Required             5              Years

Pulse Secure     

Nice to have       1              Years

Adobe Acrobat 

Nice to have       1              Years

 ******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks
Vinay/Siva
vinayp@Sohanit.com/siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

Position Keywords: Outlook, MS Office, Win 7 and 10, Active Directory.

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 8 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2355

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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