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IT Support Specialist  (566 views)

 Atlanta, GA
May 13, 2020

 ***Direct Client Requirement ****
Title: IT Support Specialist 

Location: Atlanta, GA

Duration: 7 Months

Rate: DOE

Interview Type: Skype

Work Status: Candidate must be a US CITIZEN

Job Type: C2C,C2H ,W2,

Experience: 5 YEARS

Provide end-user support in efficient and effective utilization of software applications. Troubleshoot existing applications as well as identifying, analyzing and recommending adoption of new applications. Document processes and conducts analysis.

The Georgia Tech Research Institute (GTRI) seeks an IT Support Specialist to provide end-user support in efficient and effective utilization of software applications. Troubleshoot existing applications as well as identifying, analyzing and recommending adoption of new applications. Document processes and conducts analysis. Exceptional customer service will be required. The position will be based out of Atlanta, Georgia. Candidate must be a US CITIZEN to be considered for this position.

–  Support and maintain software applications across unit(s) to include prompt addressing and resolution of

   software related issues.

–  Provide ongoing user support and resolution for system, application and/or data issues. Troubleshoot and

   correct processing errors.

–  Assist with the development and maintenance of specifications associated with system or application function

   development, implementation, and/or modification.

–  Develop and deploy end user application feedback systems, analyze results and recommend improvements.

–  Plan and conduct preventive maintenance including installation of service packs, patches, hot fixes, etc.

   Conduct post maintenance follow-up.

–  Participate in the development and presentation of user training programs.

–  Develop and maintain business and technical documentation in support of software applications and

   interfaces.

–  Identify and recommend as appropriate, software related products and services to improve existing

   processes.

–  Lead periodic upgrades including feature evaluation, implementation, communication and post production

   end user support for systems.

–  Be the level 1 support for all incoming calls/emails/tickets etc.

–  Develop user guides for customers and internal help desk

–  Work with system functional owners to strategize and alleviate any recurring customer support issues

–  Analyze and implement tool to improve customer service, including self service help, video etc.

–  Track and report customer support tickets counts, response times, demographic trends etc. to improve

   customer support

–  Analyze customer request coming in to discuss with technical team or leadership of proposed improvement.

–  Collaborate with customers, business analysts and cross-functional teams to develop innovative solutions to

   commonly occurring support issues.

Required / Desired Skills

Experience working with a ticketing system (ex. Jira, ServiceNow. et al.)

Required 3 Years

Working knowledge of the following IT platforms and concepts: O365/Exchange, Microsoft Office,Confluence/JIRA, Windows 7, Windows 10, Mac OS

Required 3 Years

Thanks

Rakesh/Siva

Rakesh@Sohanit.com/siva@sohanit.com

PH:402-241-9635/402-241-9606

Apply here or Please send to resumes@sohanit.com

Position Keywords: IT platforms and concepts: O365/Exchange, Microsoft Office,Confluence/JIRA, Windows 7, Windows 10, Mac OS

Pay Rate: DOE

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 629551

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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