Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

IT Help Desk Support  / Call Center Agent (1268 views)

January 15, 2021

***** Direct Client Requirement*****                    

Title                          : IT Help Desk Support  / Call Center Agent

Location                   : Denver, CO

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 10 Months

Interview Type       : Skype or Phone

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C, C2H, W2

Experience              : 3 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description:


The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system.


Primary Responsibilities include the following:

  • Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues
  • Answers inquires by clarifying desired information, researching, locating and providing information
  • Resolves customers issues and concerns
  • Creates and maintains knowledge articles
  • Provide technical assistance to the customer (Examples)
    • Password reset
    • Account information
    • Case number information
    • Adobe Reader issues
    • Brower issues
    • Technical computer issues
    • Internet connectivity
    • PEAK navigation
  • Enter information obtain from the call into a customer relationship management tool
  • Utilize the IVR/ACD for incoming and outgoing calls
  • Follow communication scripts when handling different topics
  • Meet personal/team qualitative and quantitative targets

Minimum Requirements:

  • Minimum of 1 year of experience in a call center
  • Strong phone and verbal communication skills along with active listening skills
  • Familiarity with CRM Systems
  • Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

  • Understanding of a government environment and data governance
  • Proficiency in Spanish is highly desired

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******


Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: IVR/ACD (Five9, Cisco,,CRM Systems,

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 10 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2695

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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