***** Direct Client Requirement*****
Title : IT Help Desk Support / Call Center Agent
Location : Denver, CO
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 10 Months
Interview Type : Skype or Phone
Work Status : Successful applicants must be legally authorized to work in the U.S
Job Type : C2C, C2H, W2
Experience : 3 years
Prefer W2 : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Job Description:
Summary:
The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system.
Duties:
Primary Responsibilities include the following:
- Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues
- Answers inquires by clarifying desired information, researching, locating and providing information
- Resolves customers issues and concerns
- Creates and maintains knowledge articles
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- PEAK navigation
- Enter information obtain from the call into a customer relationship management tool
- Utilize the IVR/ACD for incoming and outgoing calls
- Follow communication scripts when handling different topics
- Meet personal/team qualitative and quantitative targets
Minimum Requirements:
- Minimum of 1 year of experience in a call center
- Strong phone and verbal communication skills along with active listening skills
- Familiarity with CRM Systems
- Experience using IVR/ACD (Five9, Cisco, etc)
Desired/Preferred Experience & Qualifications:
- Understanding of a government environment and data governance
- Proficiency in Spanish is highly desired
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Thank
Srinivas/Siva
Srinivas@Sohanit.com/Siva@sohanit.com
PH:402-241-9552/402-241-9606
Apply here or Please send to resumes@sohanit.com
Follow us on LinkedIn and Twitter for daily active requirements
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: IVR/ACD (Five9, Cisco,,CRM Systems,
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 10 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2695
Work Authorization: Successful applicants must be legally authorized to work in the U.S