**** Direct Client Requirement*****
Title : IT Help Desk support
Location : Golden, CO
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 10 Months
Interview Type : Skype or Phone
Job Type : C2C, C2H, W2
Experience : 5 Years
We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Install, configure, and upgrade PC software.
Qualifications for Help Desk Technician
- Experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Must have reliable transportation
- Mission essential
- Proficiency with Windows, Linux, and IOS computers
- Excellent oral and written communication skills
- Detail oriented and highly organized to keep tickets in order
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Strong problem solving skills
- Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
- Understanding and appreciation for information security within systems and user devices.
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******
PH:470-480-2412 EX 103
Apply here or please send to email@example.com
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Position Keywords: Windows, Linux, and IOS,IT Help Desk
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 10 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 3339