Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Under Development Features: Talent Bank/Pool, VMS, Analytics, Social/API Integration, Company Admin

IT Help Desk Analyst with Okta Integration (229 views)

Atlanta,GA
August 14, 2020

**** Direct Client Requirement****

Title: IT Help Desk Analyst with Okta Integration

Location: Atlanta, GA

Rate: DOE /If your experience and skills match call us immediately for submission

Duration: 10 Months

Interview Type: Skype or In Person

Work Status:  Successful applicants must be legally authorized to work in the U.S.

Job Type:  C2C,C2H ,W2

Experience: 2 YEARS

Preffer W2: U S C/G C/H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Description

The ID Analyst will work at a central location in the Office of Information Technology processing the onboard and offboard of employees and contractors working for DHS.

*This is not a technical support position.  Also, the position is temporarily remote due to Covid-19.

*Local Metro Atlanta area applicants only.

The duties and responsibilities will include:

  • Receive and track onboard and offboard requests; check the requests for completeness and accuracy;
  • Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through Remedy system;
  • Requests the setup and delivery of equipment or wireless devices;
  • Coordinate with application teams for additional application access requests;
  • Track progress of requests to completion and escalate to vendors and management as needed;
  • Review accounts for accuracy of provision or deprovision based on requests;
  • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN;
  • Confirm onboard accounts are assigned group memberships, network drives, and Remedy profiles as equested;
  • Verify group memberships, network drives, and Remedy profiles are disabled for offboards;
  • Communicate status of processed onboard or offboard requests to hiring managers;
  • Resolve requests within SLA while providing the highest level of customer service;
  • Display a consistent understanding of compliance in order to assist in high priority escalations and requests;
  • Cadence structure and reporting to OIT Leadership on a weekly basis.

Qualifications & Skills Required:

  • Associate degree in a related field or minimum 2+ years of help desk support
  • One-year proven experience with Office 365 Pro Plus core applications
  • Experience with Remedy or other Enterprise ticketing systems
  • Experience with Okta Integration is a plus
  • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
  • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced

        and changing environment with occasional aggressive timelines

  • Capable of working competently with personnel at multiple levels of the organization
  • Experience in performing well under pressure
  • Excellent oral, written, and interpersonal communication

Required / Desired Skills

Associate degree in a related field or minimum 2+ years of help desk support

Required 2 Years

Experience with O365 Pro Plus core applications

Required 1 Years

proficiency with excel spreadsheets, including formulas and reporting

Required 2 Years

Proven experience working in a fast paced project environment with aggressive timelines

Required

Excellent oral, written, presentation and interpersonal communication

Required

Helpdesk Software Experience

Required 2 Years

Experience with Remedy or other Enterprise ticketing systems

Required 2 Years

Experience with Okta Integration is a plus

Highly desired

Thanks

Vinay/Siva

vinayp@Sohanit.com/siva@sohanit.com

PH:402-241-9613/402-241-9606

Apply here or Please send to resumes@sohanit.com

Position Keywords: Office 365,Active Directory,Remedy,Okta Integration

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 10 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2220

Work Authorization: Successful applicants must be legally authorized to work in the U.S.

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