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IT Business Analyst with Oracle Service Cloud CRM, SharePoint (133 views)

Atlanta, GA
February 12, 2021

***** Direct Client Requirement*****                    

Title                          : IT Business Analyst with Oracle Service Cloud CRM, SharePoint

Location                   : Atlanta, GA

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 9 Months

Interview Type       : Skype or Phone

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H ,W2

Experience              : 5 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description:

GENERAL DESCRIPTION:

The Department of Administrative Services (DOAS), Information Technology Division is seeking an individual with business analysis skills, including requirements development, testing, and general system support skills.

JOB RESPONSIBILITIES:

  • The role of the Business Analyst will:
  • Analyze business needs and map to software capabilities.
  • Understand customer business processes and document workflows.
  • Develop business functional and non-functional requirements.
  • Develop test plans and scripts and test new or upgraded technology.
  • Provide user support and training on any new applications or new functionality.
  • Configure software as required to support business needs.
  • Support change management for transition to new or upgraded technology.
  • Deliver solution alternatives and recommendations for business technology needs.
  • Provide incident support and communication where issue is related to proper use of the software.
  • Create software user guides and other supporting documentation as required.
  • Serve as a liaison between assigned business units of DOAS and the technical team to provide technical
  • support in the maintenance or enhancements of systems.
  • Assumes responsibility for project tasks to ensure they are completed on time.
  • Analyze data to determine the root cause of any issue and communicate with business and technical team as needed.
  • Consults with vendors and technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Proven data analysis and problem-solving skills.
  • Ability to determine and effectively document functional needs and business requirements using Microsoft
  • Office including Word, PowerPoint and Visio.
  • Intermediated to advanced skill level knowledge in Excel.
  • Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
  • Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines.
  • Strong presentation, interpersonal, communication, project management, and documentation skills.

MINIMUM ENTRY QUALIFICATIONS: 

  • Bachelor’s degree in a related field from an accredited college or university AND one year of related
  • experience; OR Associate’s degree in a related field from an accredited college or university AND two years of related experience.

PREFERRED QUALIFICATIONS: 

  • Experience with Oracle Service Cloud CRM administration.
  • Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
  • Experience with SharePoint.
  • Experience in supporting technology for public sector.

Required Skills

  • Proven data analysis and problem-solving skills.
  • Required             3              Years
  • Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.  
  • Required             3              Years
  • Intermediated to advanced skill level knowledge in Excel.             
  • Required             3              Years
  • Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.  
  • Required             1              Years
  • Experience with Oracle Service Cloud CRM administration.           
  • Desired 1              Years
  • Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation). 
  • Desired 1              Years
  • Experience with SharePoint.      
  • Desired 1              Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Vinay/Siva
Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Oracle Service Cloud CRM,Oracle Intelligent,SharePoint.

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 9 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2798

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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