***** Direct Client Requirement*****
Title : IT Business Analyst with Oracle Service Cloud CRM, SharePoint
Location : Atlanta, GA
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 12 Months
Interview Type : Skype or In Person
Work Status : Successful applicants must be legally authorized to work in the U.S.
Job Type : C2C,C2H,W2
Experience : 3 YEARS
Prefer W2 : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
General Responsibilities:
- Analyze business needs and map to software capabilities.
- Understand customer business processes and document workflows.
- Develop business functional and non-functional requirements.
- Develop test plans and scripts and test new or upgraded technology.
- Provide user support and training on any new applications or new functionality.
- Configure software as required to support business needs.
- Support change management for transition to new or upgraded technology.
- Deliver solution alternatives and recommendations for business technology needs.
- Provide incident support and communication where issue is related to proper use of the software.
- Create software user guides and other supporting documentation as required.
- Serve as a liaison between assigned business units of DOAS and the technical team to provide technical support in the maintenance or enhancements of systems.
- Assumes responsibility for project tasks to ensure they are completed on time.
- Analyze data to determine the root cause of any issue and communicate with business and technical team as needed.
- Consults with vendors and technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Proven data analysis and problem-solving skills.
- Ability to determine and effectively document functional needs and business requirements using Microsoft
- Office including Word, PowerPoint and Visio.
- Intermediate to advanced skill level knowledge in Excel.
- Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
- Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines.
- Ability to evaluate existing procurement workflows and tools and understand their structure and component parts.
- Strong presentation, interpersonal, communication, project management, and documentation skills.
MINIMUM ENTRY QUALIFICATIONS:
- Bachelor’s degree in a related field from an accredited college or university AND one year of related
- experience; OR Associate’s degree in a related field from an accredited college or university AND two years of related experience.
PREFERRED QUALIFICATIONS:
- Experience with Oracle Service Cloud CRM administration.
- Experience in automating paper forms, implement approval or collaboration workflow and develop reports.
- Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
- Experience with SharePoint.
- Experience with PeopleSoft Financials. Experience in supporting procurement systems.
- Experience in supporting technology for public sector.
***Candidate must be local to Atlanta and be able to come to the office as requested by DOAS***
Required Skills
- Proven data analysis and problem-solving skills.
- Required 3 Years
- Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.
- Required 3 Years
- Intermediated to advanced skill level knowledge in Excel.
- Required 3 Years
- Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
- Required 1 Years
- Experience with Oracle Service Cloud CRM administration.
- Desired 1 Years
- Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
- Desired 1 Years
- Experience with SharePoint.
- Desired 1 Years
****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Thanks
Vinay/Siva
Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com
Follow us on LinkedIn and Twitter for daily active requirements
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: Oracle Service Cloud CRM,PeopleSoft Financials,SharePoint.
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 12 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2933
Work Authorization: Successful applicants must be legally authorized to work in the U.S