IT Business Analyst with Oracle Service Cloud CRM, SharePoint (154 views)

***** Direct Client Requirement*****                     

Title                      : IT Business Analyst with Oracle Service Cloud CRM, SharePoint

Location              :  Atlanta, GA

Rate                     : DOE /If your experience and skills match call us immediately for submission

Duration              : 12 Months

Interview Type   : Skype or In Person

Work Status       : Successful applicants must be legally authorized to work in the U.S.

Job Type              : C2C,C2H,W2

Experience         : 3 YEARS

Prefer W2           : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

General Responsibilities:

• Analyze business needs and map to software capabilities.
• Understand customer business processes and document workflows.
• Develop business functional and non-functional requirements.
• Develop test plans and scripts and test new or upgraded technology.
• Provide user support and training on any new applications or new functionality.
• Configure software as required to support business needs.
• Support change management for transition to new or upgraded technology.
• Deliver solution alternatives and recommendations for business technology needs.
• Provide incident support and communication where issue is related to proper use of the software.
• Create software user guides and other supporting documentation as required.
• Serve as a liaison between assigned business units of DOAS and the technical team to provide technical support in the maintenance or enhancements of systems.
• Assumes responsibility for project tasks to ensure they are completed on time.
• Analyze data to determine the root cause of any issue and communicate with business and technical team as needed.
• Consults with vendors and technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proven data analysis and problem-solving skills.
• Ability to determine and effectively document functional needs and business requirements using Microsoft
• Office including Word, PowerPoint and Visio.
• Intermediate to advanced skill level knowledge in Excel.
• Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
• Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines.
• Ability to evaluate existing procurement workflows and tools and understand their structure and component parts.
• Strong presentation, interpersonal, communication, project management, and documentation skills.

MINIMUM ENTRY QUALIFICATIONS:

• Bachelor’s degree in a related field from an accredited college or university AND one year of related
• experience; OR Associate’s degree in a related field from an accredited college or university AND two years of related experience.

PREFERRED QUALIFICATIONS:

• Experience with Oracle Service Cloud CRM administration.
• Experience in automating paper forms, implement approval or collaboration workflow and develop reports.
• Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
• Experience with SharePoint.
• Experience with PeopleSoft Financials. Experience in supporting procurement systems.
• Experience in supporting technology for public sector.

***Candidate must be local to Atlanta and be able to come to the office as requested by DOAS***

Required Skills

• Proven data analysis and problem-solving skills.
• Required             3              Years
• Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.  
• Required             3              Years
• Intermediated to advanced skill level knowledge in Excel.             
• Required             3              Years
• Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.  
• Required             1              Years
• Experience with Oracle Service Cloud CRM administration.           
• Desired 1              Years
• Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation). 
• Desired 1              Years
• Experience with SharePoint.      
• Desired 1              Years

****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Vinay/Siva

Vinayp@Sohanit.com/Siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

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