**** Direct Client Requirement****
Title: Help Desk Service Specialist
Location: Hartford, CT
Rate: DOE /If your experience and skills match call us immediately for submission
Duration: 4 Months
Interview Type: Skype or Phone
Work Status: Successful applicants must be legally authorized to work in the U.S.
Job Type: C2C,C2H,W2,
Experience: 5 YEARS
2-5 yrs exp Full-time professional work experience in Business and/or Information Technology. Substitutions: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) Two (2) years of work experience as a Network Engineer-Intermediate ; LAN Administrator-Intermediate ; Systems Administrator-Intermediate ; Network Engineer-Associate ; LAN Administrator-Associate may substitute for all of the required experience.
EXAMPLES OF DUTIES: Assist in supporting the Agency’s technology by functioning as a single point of contact for end-users by providing desktop support to local and remote locations in accordance with established policies and procedures. Duties include but not limited to maintaining, installing, diagnosing, repairing, and upgrading PC, laptop, tablets, printers, MFDs equipment, and computing peripherals, Win 10 deployment Active Directory (AD) Support. The analyst will communicate and present technical information to both IT staff and Business Users in an understandable and concise format and will be responsible for creating and validating standard operating procedures (SOPs); coordinate hardware repairs with the appropriate vendors to ensure timely product delivery and proper functioning of new equipment and services; create user accounts and manage access control based on agency policies; utilize the agency’s BMC ticketing system to create, track, review, and escalate service requests; maintain an inventory of installed software, hardware assets and manage software licensing to ensure accurate licensing is adhered to; provide support on a variety of computer hardware and software issues by identifying researching, and resolving technical problems.
Preferred Skills and Ability:
The ideal candidate must be able to excel in a rapidly changing environment and is service-oriented and proactive in anticipating and resolving desktop support issues while maximizing efficient use of computing resources. Ability to provide feedback and input to the IT department for forecasting and benchmarking desktop computing resources and have excellent communication skills. Experience with a variety of desktop hardware, printers and peripherals. Experience in a variety of Windows operating system environments (Windows 7, Windows 10, MS Server 2012, 2008, 2016 ) and ability to capture desktop images and utilize diagnostic tools to ensure desktop environments are functioning optimally. Experience with BMC ticketing system or other ticketing applications. Additionally, candidates should be familiar with modern host and client based productivity and collaboration tools such as Slack, Google Docs, GoTo Meeting, Webex, etc, TEAMS and should be able to assist end users with basic connectivity and access and to triage emerging support issues and escalate protocols as required
08/10/2020 – 12/31/2020
Apply here or Please send to firstname.lastname@example.org
Position Keywords: Network,LAN,Information Technology Certification,BMC ticketing system ,Windows 7, Windows 10, MS Server 2012, 2008, 2016
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 4 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2192
Work Authorization: Successful applicants must be legally authorized to work in the U.S