Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Helpdesk Technician (386 views)

Atlanta,GA
August 4, 2020

 **** Direct Client Requirement****                       

Title: Helpdesk Technician

Location: Atlanta, GA

Rate: DOE /If your experience and skills match call us immediately for submission

Duration: 12 Months

Interview Type: Skype or In Person

Work Status:  Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C,C2H,W2,

Experience: 5 YEARS

Description

Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.

**This role is a Level 1 Tier support and will consist of about 90% hands-on support, supporting internal and external user at different sites with some phone based support**

General Description

Provide technical assistance to computer users.  Answer questions and resolve computer problems for users in person, via telephone and via Skype.  Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems.

Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.  Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s. 

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications

  • 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users.

Required / Desired Skills      

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Required

Active Directory

Required   3Years

Hardware/Software troubleshooting on Computers, Laptops, Printers/Copiers, mobile device, etc…

Required  3Years

Ticketing System (SharePoint, Remedy)

Required  3Years

Prior experience with Airwatch, AT&T Verizon wireless devices and installation

Required   3Years

Imaging Computers and Laptops

Required   3Years

Office 365

Required   3Years

Windows 7

Required   3Years

Windows 10

Required   3Years

Certifications (A+, Net+)

Highly desired

IT Helpdesk Support

Required    3Years

Thanks
Vinay/Siva
vinayp@Sohanit.com/siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

Position Keywords: Outlook, MS Office, Win 7 and 10, Active Directory

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2187

Work Authorization: Successful applicants must be legally authorized to work in the U.S

Don't have time now?
Get a reminder in your inbox