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Help Desk Support Specialist (848 views)

Atlanta, GA
May 14, 2020

***Direct Client Requirement ****

Title: Help Desk Support Specialist

Location: Atlanta, GA

Duration: 1 Months

Rate: DOE

Interview Type: Skype

Work Status: Successful applicants must be legally authorized to work in the U.S

Job Type: C2C,C2H ,W2,

Experience: 2 YEARS

The Georgia Dept. of Community Affairs (DCA) seeks a Help Desk Support Specialist to assist users with Tier I issues or forward to Tier II support for issues beyond their subject matter expertise. Work and communicate with employees, internal clients, to provide information and services targeted to meet client needs

Minimum Qualifications:

–  Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients,

   questions, complaints, and/or providing information. Bachelor’s Degree from an accredited college or

   university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus.

–  Demonstrate excellent interpersonal, oral and written communication skills.

–  Microsoft MCSE and/or MCSA certification preferred.

–  Demonstrated experience working in ITIL Service Management organization is a plus.

Required Additional Skills:

–  Must have great people, organizational and problem-solving skills (required).

–  Technically competent with knowledge of systems management, development and implementation methods

    and infrastructure.

–  Demonstrated CCNA (Cisco Certified Network Associate) experience is a plus

–  May serve as liaison between clients and technical staff in implementation and development of business

   process automation. Provides ongoing operational and user assistance to address application problems,

   provide on-call application support and assist users with application operations. Responds to internal and

   external client concerns regarding the web site. Receives additional training as required, to gain full

   proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides


   to answers to inquiries from external clients regarding all aspects of specific program area of unit.

–  Provide phone and deskside support for all DCA users, as well as identify, research and resolve IT

   operational issues.

–  Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems

   (e.g., business and/or custom applications, devices).

–  Demonstrate experience designing, installing and supporting workstations, and agency IT systems

   environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, Microsoft –  Exchange 2010 Server, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.

–  Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products

   0365 (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint

   2010 or newer, etc.).

–  Perform printer and copier installations and toner replacement activities.

–  Proactively provide KPI reports, and documentation on systems / application operations.

Required / Desired Skills

ServiceNow ticketing system

Highly desired 3 Years

Microsoft MCSE and/or MCSA certification preferred.

Nice to have 3 Years

Demonstrated experience working in ITIL Service Management organization

Nice to have   3 Years

Demonstrated CCNA (Cisco Certified Network Associate)

Nice to have 3 Years

Cannon Printers & Scanners

Highly desired 2 Years

Active Directory.

Highly desired 2 Years

Office 365

Required 2 Years





Apply here or Please send to resumes@sohanit.com


Pay Rate: DOE

Job Duration: 1 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: 629682

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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