Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support (92 views)

Atlanta, GA
November 16, 2021

***** Direct Client Requirement*****

Title                                    : Help Desk Support

Location                             : Atlanta, GA

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 7 Months

Interview Type                 : Skype only

Job Type                            : C2C,C2H,W2

Experience                        : 7 Years

*THIS POSITION IS AN ADMINISTRATIVE ROLE, IT IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS ONLY TEMPORARILY REMOTE DUE TO COVIDE-19*

*Local Metro Atlanta area applicants only.

Position Responsibilities:

  • Receive and track onboard and offboard requests; check the requests for completeness and accuracy
  • Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
  • Request setup and delivery of equipment and wireless devices
  • Coordinate with application teams for additional application access requests
  • Track progress of requests to completion and escalate to vendors (ARM) and management as needed
  • Review accounts for accuracy of provision or deprovision based on requests
  • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
  • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
  • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
  • Communicate status of processed onboard or offboard requests to hiring manager
  • Resolve requests within SLA while providing the highest level of customer service
  • Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

  • Associate degree in a related field or minimum 2+ years of help desk support
  • One-year proven experience with Office 365 Pro Plus core applications
  • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
  • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced and changing environment with occasional aggressive timelines
  • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
  • Detail oriented with the ability to work independently
  • Excellent oral, written, and interpersonal communication
  • Experience in performing well under pressure
  • Capable of working competently with personnel at multiple levels of the organization
  • Experience with ServiceNow and/or Okta is a plus

Required / Desired Skills

  • Associate degree in a related field or minimum 2+ years of help desk support
    Required 2 Years
  • Experience with O365 Pro Plus core applications
    Required 1 Years
  • Helpdesk Software Experience
    Required 2 Years
  • Experience with excel spreadsheets, including formulas and reporting
    Desired 2 Years
  • Experience working in a fast paced project environment with aggressive timelines
    Required
  • Excellent oral, written, presentation and interpersonal communication
    Required

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Anil\Siva

Anil@sohanit.com\Siva@sohanit.com

PH:470-480-2407 EX 101\470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1v

Position Keywords: O365 Pro Plus core ,Helpdesk Software,ServiceNow and/or Okta is a plus,

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3672

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