Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support (127 views)

Lakewood, CO
November 16, 2021

***** Direct Client Requirement*****

Title                                    : Help Desk Support

Location                             : Lakewood, CO

Rate                                    : DOE /If your experience and skills match call us immediately for submission

Duration                             : 7 Months

Interview Type                   : Skype or Phone

Job Type                            : C2C,C2H,W2

Experience                        : 3+Years

Job Description:

Provides mobile application (iOS and Android) support to the citizens of Colorado.  The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app.  They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

 List of skills needed to be successful in this position:

  • Experience with iOS and Android operating systems,  functionality and ability to troubleshoot, reproduce and report on problems.  
  • Use of tools and diverse mobile devices makes and models
  • iTunes as well as Apple and Google Play Store.  
  • Knowledge of networking, wifi,  firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
  • Excellent communication skills
  • Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.  
  • Bilingual English Spanish a plus, but not required.
  • Jira Ticketing system experience
  • Amazon Web Service – Chat and Connect experience
  • Work Non-Traditional Hours

Must have at least 1 year of experience supporting mobile devices.

Qualifications

  • AWS – Amazon Web Service – Chat and Connect experience
  • iOS and Android Operating system – Experience with iOS and Android operating systems, functionality and ability to
  • troubleshoot, reproduce and report on problems
  • Jira Ticketing – Jira Ticketing System experience
  • Spanish Language – Ability to speak Spanish and English is a plus, but not required

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Anil\Siva

Anil@sohanit.com\Siva@sohanit.com

PH:470-480-2407 EX 101\470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true

Twitter: https://twitter.com/SohanITInc1

Position Keywords: UI/UX user interfaces,Apple,Google Play Services,Amazon Web Service,Jira Ticketing System

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 6 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3669

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