Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support (644 views)

Denver, CO
July 8, 2021

**** Direct Client Requirement*****

Title                             : Help Desk Support

Location                      : Denver, CO

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                     : 12 Months

Interview Type          : Skype or Phone

Job Type                    : C2C,C2H, W2

Experience                : 5 Years


Brief Duty Description:  

  • Provides Tier 1 support for a wide range of enterprise and agency IT service offerings. 
  • Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels, and escalates for support when necessary. 
  • Installs, and supports specified software on supported devices following defined procedures, processes, and methods.  In some cases, determines that the ticket should be transferred to a higher level support group. 
  • Abide by Service Level Commitments and OIT and agency policies.
  • Employs incident management procedures to enter, and manage tickets in incident management system.
  • Provides Tier II application, administration, and hardware support.  Serves as an escalation point for tickets routed outside the Service Desk.   

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

  • Determines method to troubleshoot and resolve hardware or software issues. Decides what components may be involved and how to test these components to isolate the cause of the incident. 
  • Decides what steps to take to resolve the incident, which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor.

In performing this duty, provide examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue.


  • A+ – Novice (1-3 Years)
  • Communication skills both verbal and written – Proficient (4-6 Years)
  • Active Directory – Novice (1-3 Years)
  • Microsoft Office Professional – Novice (1-3 Years)

****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******



PH: 470-480-2418 EX 105 /470-480-2412 EX103
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: A+,Active Directory,Microsoft Office Professional

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3354

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