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Help Desk Support (224 views)

Des Moines, IA
June 17, 2021

**** Direct Client Requirement*****

Title                             : Help Desk Support

Location                      : Des Moines, IA

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                     : 12 Months

Interview Type          : Skype or In Person

Job Type                    : C2C,C2H,W2

Experience                : 4 Years

Job Description: 

The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

This is an onsite position.

  • Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

  • Handle difficult situations with clients and turn them into a win for the Help Desk team
  • Work trouble tickets from ticketing system
  • Manage the Help Desk email queue
  • Solve issues via desk side visits and through remote desktop
  • Answer how to questions and resolve issues related to applications, printers, connectivity
  • Image, setup and install new PC’s
  • Work in a small call center environment
  • Maintain a positive outlook, be professional, and provide excellent customer service
  • Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week

Required / Desired Skills

  • 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
    Required 4 Years
  • Experienced in PC (desktop/laptop/thin client) support – both desk side and remoteye
    Required 4 Years
  • Windows 7/10 installation, patching, and troubleshooting
    Required 4 Years
  • Windows7 to Windows10 Migration
    Required 4 Years
  • Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
    Required 4 Years
  • Windows networking TCP/IP Configuration and troubleshooting
    Required 4 Years
  • Escalate issues to next level support and or management accordingly
    Required 4 Years
    Ability to troubleshoot issues with Microsoft Edge and Google Chrome
    Required 4 Years
  • Demonstrated experience providing support with remote tools
    Required 4 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
    Required 4 Years
  • Troubleshoot desktop and network printers issues
    Required 4 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting
    Required 4 Years
  • Experience in Google device (Chromebox/Chromebook) support
    Desired 4 Years
  • Experienced in support of the Microsoft Office 365 of products
    Desired
  • Experienced in Apple device (iPad, MacBook and iPhone) support
    Desired
  • Thorough understanding of Microsoft Active Directory – client side
    Desired
  • Ability to use industry standard remote tools – preference for SCCM
    Desired
  • Experience with virtual desktops is a plus
    Desired
  • Experienced with hard drive encryption – preference for Bitlocker and McAfee Desired
  • Industry certification (A+, Network+, MCP, etc.)
    Desired
  • Ability to modify system registry (regedit)
    Required 4 Years
  • Experience with troubleshooting virtual desktop via VMware Horizon
    Desired

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******

Thanks

Ben /Siva

Ben@Sohanit.com/Siva@sohanit.com
PH: 470-480-2413 EX104/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Microsoft Office 2010/2013/2016,Windows 7/10 installation, patching,,Troubleshooting

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3280

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