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Help Desk Support (93 views)

Denver, Colorado
April 22, 2021

 

***** Direct Client Requirement*****                    

Title                           : Help Desk Support

Location                   : Denver, Colorado

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                   : 2 Months

Interview Type        : Web Cam Interview Only          

Job Type                  : C2C,C2H,W2

Experience              : 1+ Years

Job Description:

Provides mobile application (iOS and Android) support to the citizens of Colorado.  The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app.  They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

 List of skills needed to be successful in this position:

  • Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.  
  • Use of tools and diverse mobile devices makes and models
  • iTunes as well as Apple and Google Play Store.  
  • Knowledge of networking, wifi, firewall limitations and experience troubleshooting or communicating errors related to this functionality.
  • Excellent communication skills
  • Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.  
  • Bilingual English Spanish a plus, but not required.

Must have at least 1 year of experience supporting mobile devices.

 Required/Desired Skills:

  • Skills – Others – Apple and Google Play Store – Apple and Google Play Store Novice No
  • Skills – Others – Bilingual – Bilingual English Spanish a plus – Proficient – No
  • Skills – Others – communicating errors – Knowledge of networking, wifi, firewall limitations and experience troubleshooting or communicating errors related to this functionality. – Novice – No
  • Skills – Others – iOS and Android operating systems – OS and Android operating systems – Novice – No
  • Skills – Others – Communication skills both verbal and written – Novice – Yes

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks
 
Siva P
 
Resumes@sohanit.com
PH:(402) 241-9613
Apply here or Please send to resumes@sohanit.com
 
Follow us on LinkedIn and Twitter for daily active requirements
 
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Bilingual,communicating errors,iOS and Android operating systems,Apple and Google Play Store,ADA,UI/UX user interfaces

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 2 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3054

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