Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support (664 views)

 Denver, CO
March 4, 2021

***** Direct Client Requirement*****                    

Title                          : Help Desk Support

Location                   : Denver, CO

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                   : 3 Months

Interview Type        : Skype or Phone

Work Status             : Successful applicants must be legally authorized to work in the U.S

Job Type                   : C2C,C2H,W2

Experience               : 5 years

Prefer W2                : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted


Brief Duty Description: 

  • Provides Tier 1 support for a wide range of enterprise and agency IT service offerings.
  • Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels, and escalates for support when necessary.
  • Installs, and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, determines that the ticket should be transferred to a higher level support group.
  • Abide by Service Level Commitments and OIT and agency policies.
  • Employs incident management procedures to enter, and manage tickets in incident management system.
  • Provides Tier II application, administration, and hardware support. Serves as an escalation point for tickets routed outside the Service Desk.  
  • Provide specific examples of regular, ongoing decisions made by this position related to this duty.
  • Determines method to troubleshoot and resolve hardware or software issues. Decides what components may be involved and how to test these components to isolate the cause of the incident.
  • Decides what steps to take to resolve the incident, which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor.
  • In performing this duty, provide examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue.


  •             Languages        A+                              Novice
  •             Security           Active Directory           Novice
  •             Tools   Microsoft Office Professional    Novice

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******


Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: A+,Active Directory,Microsoft Office Professional

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 3 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2864

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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