***** Direct Client Requirement*****
Title : Help Desk Support
Location : Denver, CO
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 3 Months
Interview Type : Skype or Phone
Work Status : Successful applicants must be legally authorized to work in the U.S
Job Type : C2C,C2H,W2
Experience : 5 years
Prefer W2 : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Brief Duty Description:
- Provides Tier 1 support for a wide range of enterprise and agency IT service offerings.
- Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels, and escalates for support when necessary.
- Installs, and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, determines that the ticket should be transferred to a higher level support group.
- Abide by Service Level Commitments and OIT and agency policies.
- Employs incident management procedures to enter, and manage tickets in incident management system.
- Provides Tier II application, administration, and hardware support. Serves as an escalation point for tickets routed outside the Service Desk.
- Provide specific examples of regular, ongoing decisions made by this position related to this duty.
- Determines method to troubleshoot and resolve hardware or software issues. Decides what components may be involved and how to test these components to isolate the cause of the incident.
- Decides what steps to take to resolve the incident, which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor.
- In performing this duty, provide examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue.
- Languages A+ Novice
- Security Active Directory Novice
- Tools Microsoft Office Professional Novice
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Apply here or Please send to firstname.lastname@example.org
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Position Keywords: A+,Active Directory,Microsoft Office Professional
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 3 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2864
Work Authorization: Successful applicants must be legally authorized to work in the U.S