Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support  (174 views)

Des Moines, IA
February 5, 2021

***** Direct Client Requirement*****                    

Title                          : Help Desk Support 

Location                   : Des Moines, IA

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                   : 12 Months

Interview Type         : Skype only

Work Status             : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H,W2

Experience              : 6 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description

This position is needed to provide tier-one help desk support with technical issues via phone, email and ticketing system. They will provide network support for all users; which will include but is not limited to, setting up new desktops/laptops; design, configure and test computer hardware, networking software and operating system software; update Inventory of electronic equipment as required; use sound judgment to escalate service requests and incidents when required.  

Approximately 25% of the department work offsite, Candidate must be proficient in working over the phone with users. The Department uses Google G-Suite, along with many of the Adobe products, a Candidate with knowledge in both areas would be an asset.

I need a sharp and teachable person with:

  • Experience with Active Directory and Windows Security
  • Experience with Microsoft Office Suite 2007, 2016, Google G Suite, and Adobe products
  • Experience with Windows Operating Systems including Windows 7 and 10 along with Chrome OS
  • VM Ware
  • Excellent customer service & communication skills including good phone experience with offsite users

Required / Desired Skills                                             

  • Provide Customer support to end-users
  • Required             5              Years
  • Manage Data Conversion effort from legacy system to new system          
  • Required             5              Years
  • Provide status updates to take holders  
  • Required             5              Years
  • Maintain a degree of self-management
  • Required             5              Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******


Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Microsoft Office Suite 2007, 2016, Google G Suite,,Active Directory,Windows Security

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2767

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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