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Help Desk Support (789 views)

Des Moines, IA
November 10, 2020

***** Direct Client Requirement*****                    

Title                        : Help Desk Support

Location                 : Des Moines, IA

Rate                       : DOE /If your experience and skills match call us immediately for submission

Duration                : 12 Months

Interview Type     : In Person only

Work Status         : Successful applicants must be legally authorized to work in the U.S.

Job Type               :  C2C,C2H,W2

Experience          : 5+ YEARS

Prefer W2           : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted


Technical co-workers to research problem and find solution. Calls software and hardware vendors to request service regarding defective products. Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer. Follows quality standards and displays strong customer service skills. Able to work in a team environment. Completes assigned tasks. Possesses strong communication skills; both written and spoken. Trains users on software and hardware on-site.


3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.

Required / Desired Skills                              

Ability to talk with citizens who have limited IT knowledge about their issues.    

Required         3          Years

Knowledge of remote VPN process and troubleshooting    

Required         3          Years

Ability to work with, and understand all Microsoft Office applications to assist callers.   

Required         3          Years

Knowledge of Microsoft Windows 7 & Office 2010/2013   

Required         3          Years

Must have the knowledge and ability to solve basic IT problems    

Required         3          Years

Ability and tolerance to work in an environment where phones are constantly ringing and many people are talking

Required         3          Years

Understand and comply with State of Iowa security requirement  

Required         3          Years

Ability to enter tickets into a service desk call center application   

Required         3          Years

Relevant experience working in a technical IT call center environment.    

Required         3          Years

******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******  

Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Microsoft Office,VPN,service desk

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2496

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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