***** Direct Client Requirement*****
Title : Help Desk Support
Location : Des Moines, IA
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 12 Months
Interview Type : In Person only
Work Status : Successful applicants must be legally authorized to work in the U.S.
Job Type : C2C,C2H,W2
Experience : 5+ YEARS
Prefer W2 : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Description
Technical co-workers to research problem and find solution. Calls software and hardware vendors to request service regarding defective products. Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer. Follows quality standards and displays strong customer service skills. Able to work in a team environment. Completes assigned tasks. Possesses strong communication skills; both written and spoken. Trains users on software and hardware on-site.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Required / Desired Skills
Ability to talk with citizens who have limited IT knowledge about their issues.
Required 3 Years
Knowledge of remote VPN process and troubleshooting
Required 3 Years
Ability to work with, and understand all Microsoft Office applications to assist callers.
Required 3 Years
Knowledge of Microsoft Windows 7 & Office 2010/2013
Required 3 Years
Must have the knowledge and ability to solve basic IT problems
Required 3 Years
Ability and tolerance to work in an environment where phones are constantly ringing and many people are talking
Required 3 Years
Understand and comply with State of Iowa security requirement
Required 3 Years
Ability to enter tickets into a service desk call center application
Required 3 Years
Relevant experience working in a technical IT call center environment.
Required 3 Years
******Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Thanks
Vinay/Siva
Vinayp@Sohanit.com/siva@sohanit.com
PH:402-241-9609/402-241-9606
Apply here or Please send to resumes@sohanit.com
Follow us on LinkedIn and Twitter for daily active requirements
LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1
Position Keywords: Microsoft Office,VPN,service desk
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 12 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2496
Work Authorization: Successful applicants must be legally authorized to work in the U.S