**** Direct Client Requirement****
Title: Help Desk Support
Location: Denver, CO
Rate: DOE /If your experience and skills match call us immediately for submission
Duration: 8 Months
Interview Type: Skype or Phone
Work Status : ‘U S Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered’.
Job Type: C2C,C2H, W2
Experience: 4 YEARS
Preffer W2: U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app. They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.
List of skills needed to be successful in this position:
Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
Use of tools and diverse mobile devices makes and models
iTunes as well as Apple and Google Play Store.
Knowledge of networking, wifi, firewall limitations and experience troubleshooting or communicating errors related to this functionality.
Excellent communication skills
Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
Bilingual English Spanish a plus, but not required.
Must have at least 1 year of experience supporting mobile devices.
Apply here or Please send to firstname.lastname@example.org
Position Keywords: ADA UI/UX,iOS and Android operating system
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 8 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2322
Work Authorization: ‘U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered’.