Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk Support  (620 views)

Hartford, CT
August 5, 2020

**** Direct Client Requirement****                       

Title: Help Desk Support 

Location: Hartford, CT

Rate: DOE /If your experience and skills match call us immediately for submission

Duration: 9 Months

Interview Type: Skype or Phone

Work Status:  Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C,C2H,W2,

Experience: 2 YEARS

Summary:

The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system.

 

Duties:

 

Primary Responsibilities include the following:

  • Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues
  • Answers inquires by clarifying desired information, researching, locating and providing information
  • Resolves customers issues and concerns
  • Creates and maintains knowledge articles
  • Provide technical assistance to the customer (Examples)
    • Password reset
    • Account information
    • Case number information
    • Adobe Reader issues
    • Brower issues
    • Technical computer issues
    • Internet connectivity
    • PEAK navigation
  • Enter information obtain from the call into a customer relationship management tool
  • Utilize the IVR/ACD for incoming and outgoing calls
  • Follow communication scripts when handling different topics
  • Meet personal/team qualitative and quantitative targets

Minimum Requirements:

  • Minimum of 1 year of experience in a call center
  • Strong phone and verbal communication skills along with active listening skills
  • Familiarity with CRM Systems
  • Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

  • Understanding of a government environment and data governance
  • Proficiency in Spanish is highly desired

Thanks
Vinay/Siva
vinayp@Sohanit.com/siva@sohanit.com
PH:402-241-9613/402-241-9606
Apply here or Please send to resumes@sohanit.com

Position Keywords: IVR/ACD (Five9, Cisco,CRM,Data Governance

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 9 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2194

Work Authorization: Successful applicants must be legally authorized to work in the U.S.

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