** * Direct Client Requirement *****
Title: Help Desk Support
Location: Denver, CO
Duration: 8 Months
Interview Type: Skype or Phone
Work Status: Successful applicants must be legally authorized to work in the U.S.
Job Type: C2C,C2H,W2
Experience: 6 YEARS
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate’s degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.
Terms and Conditions:
As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with OIT.
All contract staff are required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring. Please reference Policy P-CCSP-005 concerning vendor management.
This position is expected to work Monday through Friday, 8 hours per day through January 2019.
01/27/2020 – 08/31/2020
Apply here or Please send to firstname.lastname@example.org
Position Keywords: CYBER SECURITY
Pay Rate: DOE
Job Duration: 8 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: Helpdesk I RQS #20200000076077
Work Authorization: Successful applicants must be legally authorized to work in the U.S