Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Help Desk support (1078 views)

Des Moines, Iowa
January 6, 2020

*** * Direct Client Requirement *****

Title: Help Desk support

Location: Des Moines, Iowa

Rate: DOE

Duration: 12 Months

Interview Type: In-Person only

Work Status: Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C, C2H,W2,

Experience: 5 YEARS

The Candidate will perform Desktop and Help Desk support for the Iowa Department of Public Health Information Management Bureau.   This position will provide support of the Amanda permit and license application.

This position is needed to provide tier-one help desk support with technical issues via phone, email and ticketing system. They will provide network support for all users; which will include but is not limited to, setting up new desktops/laptops; design, configure and test computer hardware, networking software and operating system software; update Inventory of electronic equipment as required; use sound judgment to escalate service requests and incidents when required.  

Approximately 25% of the department work offsite, Candidate must be proficient in working over the phone with users. The Department uses Google G-Suite, along with many of the Adobe products, a Candidate with knowledge in both areas would be an asset.

I need a sharp and teachable person with:

  • Experience with Active Directory and Windows Security
  • Experience with Microsoft Office Suite 2007, 2016, Google G Suite, and Adobe products
  • Experience with Windows Operating Systems including Windows 7 and 10 along with Chrome OS
  • VM Ware
  • Excellent customer service & communication skills including good phone experience with offsite users

Required / Desired Skills

Provide Customer support to end users

Required 5 Years

Manage Data Conversion effort from legacy system to new system

Required 5 Years

Provide status updates to take holders

Required 5 Years

Maintain a degree of self-management

Required 5 Years





Apply here or Please send to resumes@sohanit.com

Position Keywords: Manage Data Conversion

Pay Rate: DOE

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: (618879

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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