Help Desk/System Administrator (Business Analyst) (134 views)

***** Direct Client Requirement*****                    

Title                          : Help Desk/System Administrator (Business Analyst)

Location                   : Hartford, CT

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 12 Months

Interview Type       : Skype or Phone

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  : C2C,C2H,W2

Experience              : 6 to 8 years

Prefer W2               : U S C/ G C /H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description:

6-8 yrs exp Full-time professional work experience in Business and/or Information Technology. Substitutions: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) Two (2) years of work experience as a Network Engineer-Intermediate ; LAN Administrator-Intermediate ; Systems Administrator-Intermediate ; Network Engineer-Associate ; LAN Administrator-Associate may substitute for all of the required experience.

• Ensure that all customer email and support ticket inquiries, requesting assistance or user access and account maintenance are immediately resolved.
• Perform basic operation, onboarding of new employers, monitoring, trouble shooting of user accounts and about account status through VAMS.
• Assist with the documentation of processes and procedures for both individuals and groups.
• Handle support issues remotely via phone, web team interactive session, or remote support software tools.
• Triage user functional questions that cannot be addressed to the appropriate staff as needed and provide follow-up to ensure issues are handled.
• Assist user’s general policy questions, VAMS troubleshooting and guidance with the process workflow.
• Assist with roster upload in VAMS system for all types of employers (Organizations/Self-employed/Independent contractors).
• Troubleshoot user log-in problems and assist users in triaging account and access problems.
• Coordinate Technology learning with business users and provide the primary Business Analyst services for statewide users.
• Assist with additional Training of VAMS to DPH staff and external users (Employers).

• Verifying the accuracy of the interface through testing and validation, testing both incoming and outgoing data quality.
• Updating the status of clinics in the onboarding traceability spreadsheet
• Identify training needs and organize training interventions to meet data quality standards.
• Schedule, facilitate, and attend meetings both at DPH and with vendors and clinics to review status and resolve issues.
• Create and implement data quality analysis processes and workflows in the production environment.

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Bharath/Siva
Bharath.G@Sohanit.com/Siva@sohanit.com
PH:402-241-9628/402-241-9606
Apply here or Please send to resumes@sohanit.com

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