***** Direct Client Requirement*****
Title : Help Desk Analyst
Location : Conyers, Georgia.
Rate : DOE /If your experience and skills match call us immediately for submission
Duration : 13 Months
Interview Type : Skype or Phone
Work Status : Successful applicants must be legally authorized to work in the U.S
Job Type : W2
Experience : 3+ Years
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Help concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems.
with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s.
Internal customer support involves trouble shooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support to assistance with password resets and online account management. The Help Desk Analyst will be expected to provide a high level of customer service while handling difficult situations.
Coordinate and work
Required / Desired Skills
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college – Required 3 Years
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. – Required 3 Years
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. – Required 3 Years
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. – Required 3 Years
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.- Required 3 Years
- Answer user inquiries regarding computer software or hardware operation to resolve problems. – Required 3 Years
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******
Position Keywords: Outlook, MS Office, Win 7 and 10, Active Directory,tickets
Pay Rate: DOE /If your experience and skills match call us immediately for submission
Job Duration: 13 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2991
Work Authorization: Successful applicants must be legally authorized to work in the U.S